Class 12 Teamwork - Org Mngmt

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1
Why have teams?
- integrate knowledge
- help cope with complexity
- foster motivation and commitment
- create synergy
2
What determines whether teams are successful?
- adequate resources
- leadership and structure
- climate of trust
- performance evaluations and rewards
3
How should teams be staffed?
- Abilities of members
- Personality
- Allocating roles
- Diversity
- Size of teams
- Member preferences
4
Team Processes
-Common Plan and Purpose
-Specific Goals
-Team Efficacy
-Mental Models
-Conflict Levels
-Social Loafing
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Mental Model
a specific situation that is represented in a person's mind
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Three enabling mechanisms
- common understanding
- accountability
- predictability
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common understanding
facilitates coordination by providing a shared awareness of the whole task and how individuals work fits within the whole
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Accountability
clarifies who is responsible for specific elements of the collective task
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Predictability
enables team members to anticipate task related activity by knowing what the elements of the task are and when they happen
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Psychological Safety
a shared belief that the team is safe for interpersonal risk taking
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Teams with trust and psychological safety
- Feel more comfortable asking questions and
- seeking clarification
- Are more likely to inquire about other's views and
- express dissenting views
- are more likely to admit mistakes and request help
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Teams that lack trust and psychological safety
- Feel more comfortable asking questions and
- seeking clarification
- Are more likely to inquire about other's views and
- express dissenting views
- Are more likely to admit mistakes and request help
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Task interdependence
members need to rely on knowledge, skills, and efforts of teammates to accomplish their job activities
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Team coordination
the collective processes through which members orchestrate the timing, sequence, and distribution of their interdependent action
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Transactive memory
the cooperative division of labor for learning, remembering, and communicating relevant team knowledge
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Practical Implications of Effective Teams
- teams aren't always needed
- effective teams tend to be small (5-9)
- effective teams tend to have common plan, purpose, and mental model
- select individuals who have interpersonal skills to be effective team players
17
Social Loafing
counting on others to do the work
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Strategies to Reduce Social Loafing
- setting group goals
- increase competition
- constant discussions
- select team members that want to be there
- reward appropriately
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Social facilitation
improved performance on simple or well-learned tasks in the presence of others
20
Social Identity
suggests that we need to belong to a group of similar other because we think that our belief, values are important
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Social Identity Key Concepts
- social categorization
- positive distinctness
- social comparison
- us vs. them mentality
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Positive Distinctness
belief that our characteristics and values are better than another group
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Social Identity Theory
considers when and why individuals consider themselves members of group
- helps us understand who we are and where we fit in with people
24
Ingroup favoritism
when we see members of our group as better than other people, and people not in our
group as all the same.
25
Social Identity Threat
when we see members of our group as better than other people, and people not in our group as all the same.
- comes from in/out group
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Role
a set of expected behavior patterns attributed to someone occupying a given position in a social unit.
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Role perception
one's perception of how to act in a given situation
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role expectations
how others believe a person should act in a given situation
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Role conflict
a situation in which an individual is confronted by divergent role expectations
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Purpose of expertise norm summary
- team planning
- transactive memory
- role differentiation
- build foundation for effective coordination
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Nominal Group Technique
a decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group, each ranks them > highest determines final decision
32
Groupthink
situations in which group pressures for conformity deter the group from critically appraising unusual, minority, or unpopular views
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Groupshift
A change between a group's decision and an individual decision that a member within the group would make; the shift can be toward either conservatism or greater risk but it generally is toward a more extreme version of the group's original position.
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Task Interdependence
the degree to which team members interact with and rely on other team members for the information, materials, and resources needed to accomplish work for the team
35
Transactive Memory
the combined memory of a group that is more efficient than the memory of the individual members
36
Collective Decision Making Benefits
- more knowledge becomes available
- more alternatives generally considered
- avoids traps of oversight, blind spots, and biases
- improves acceptance of decisions
- can lead to synergy
- can have motivational benefits
37
Collective Decision Making Drawbacks
- requires more time
- can be dominated by an individual or clique
- erosion of individual accountability
- groupthink
- groupshift
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