Updated Loyalty Management Deck

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?

Northern Trail Outfitters (NTO) needs to process tier assessment rules on its member’s anniversary date. NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.

Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A Customer Support Manager noticed that the customer support team's performance decreased since the company rolled out the Loyalty Program. The customer support agents complain that finding information about the Loyalty Program Member takes a lot of time. What is the standard solution to display the information regarding the Loyalty Program Member on the case detail page?

Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?

Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.

What type of Loyalty Promotion should the Administrator use?

A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:

Qualifying period is reset once a year on the 31st of March.

The member-tier is not extended upon expiration.

Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.

What does the Salesforce Administrator have to do?

A total group wants to implement a Loyalty Program that gives it's members points based on the number of nights per stay each time members visit one of it's hotels. Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage it's members to book more frequently, increasing revenue. Which type of currency should a Loyalty Consultant use to set up the Loyalty Program to accomplish the hotel group's goals?

A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
For Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more
For Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200
For Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase. Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers. What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience?

A Loyalty management Consultant recently created a new analytics app, but users cannot access the app. Which two statements correctly describes how to grant proper access on the user detail page?

Universal container launched a Loyalty Program. The salesforce Administrator to….. to create a private portal for the Loyalty Program.

What is the last step the Salesforce Administrator must complete?

Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program. The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.

Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?

What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?

What three facts should the administrator consider when creating and managing member groups?

An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?

A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.

What should the Administrator do to troubleshoot and correct the error?

A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.

How will the personalized benefits be display for each Loyalty Program member?

In order to view the information pertaining to a member's recent transactions and manual adjustments on the contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team?

What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.

Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

An airline’s Loyalty program offers several ways to accrue points, including:

* Enrollment Bonus

* Member Referral

* Flight Purchase

* Additional information on the member profile.

The Salesforce Administrator must classify the different accrual transaction journals.

What should the administrator configure to meet these requirements?

While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?

A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.

What is the root cause of this?

What three types of vouchers can be configured in Loyalty Management?

In which two scenarios should an administrator use member engagement attributes?

Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.

What are two benefits a program gets by using Batch Management in this context?

A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.

On which three Loyalty pages will customer support agents be able to adjust points?

Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.

What does the Salesforce Administrator have to do?

A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.

The below products have been added to the system and are available under the product objects.

Chocolate cookies, linked with product category snacks

Green soda from beverage importer

Which two steps should an Administrator take to fulfill task with the least effort?

A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?

An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?

The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.

Which two features should be configured in Salesforce Loyalty Management?

A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.

The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named “voucher issued” with the necessary data attributes.

Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in
real-time with every purchase made.
How can this be built into Salesforce?

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups-Status Tier Group with a Fixed model and period of one year.

The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier)

Extend Expiration for this tier group is Qualifying Points Reset Date.

A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.

Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements. A total of two vouchers will be issued to the member. The first voucher has a face value of $100, and the second voucher has a face value of $200. Both vouchers must be used within three months after the first voucher’s disbursement date. The first voucher will be issued to the members over a period of a month. Which voucher definition settings will fulfill the new voucher’s requirements?

Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.

What type of Loyalty Promotion should the Administrator use?

An administrator need to analyze the performance of the Loyalty Program.

What Loyalty Analyze permission does a System Administrator need to set up a customized?

When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.

What is a prerequisite for using Loyalty APIs to fetch the member information?

The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.

Which two automations can be used to set up transactions and points accrual?