Commerce Unit 1

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1
What is a consumer?
A consumer is someone who purchases a product or service in order to satisfy their needs and wants.
2
What is a need?
A need is something a person has to have in order to survive, like water.
3
What is a want?
A want is something a person would like to have but doesn’t need, like an Xbox.
4
What is a good?
A good is a tangible and physical product that someone can buy, like a car.
5
What is a service?
A service is when you pay for a skill, like a car repair.
6
What is a durable good?
A durable good is something that lasts for an extended period, like furniture.
7
What is a non-durable good?
A non-durable good is something that lasts for a limited time, like a sandwich.
8
What are land resources?
Land resources occur naturally, such as forests, coal, and fertile soil.
9
What is labor as a resource?
Labor includes both physical and mental effort by people who are working.
10
What is capital as a resource?
Capital resources are goods used to make other goods, like a tractor for crop production.
11
What is enterprise as a resource?
Enterprise is the ability to combine land, labor, and capital to earn a profit.
12
What is opportunity cost?
Opportunity cost is the value of the next best alternative given up when making a choice.
13
Why might prices vary?
Prices vary due to factors like customer service, convenience, marketing, age, income, and environmental considerations.
14
Why do consumers buy locally?
Consumers buy locally to support the local economy, get fresher products, and have shorter supply chains.
15
What are the advantages of online shopping?
Advantages include convenience, broader options, price comparisons, and discounts.
16
What are the disadvantages of online shopping?
Disadvantages include no physical check, shipping costs, longer delivery times, and potential scams.
17
What is a credit card?
A credit card allows deferred payment with potential rewards but may charge interest if unpaid.
18
What is a debit card?
A debit card allows direct bank payment with no borrowing, requiring funds in the account.
19
What is a digital wallet?
Digital wallets like PayPal or Apple Pay allow secure online transactions.
20
What is buy now, pay later?
Buy now, pay later allows delayed payment in installments but may include late fees if unpaid.
21
What is the advantage of paying with cash?
Cash has no interest or fees and is widely accepted.
22
What is a disadvantage of using a credit card?
Credit cards may incur high interest and lead to debt if not paid.
23
What is a disadvantage of using digital wallets?
Digital wallets are limited to merchants who accept them and have potential privacy concerns.
24
What is unconscionable conduct?
Unconscionable conduct is unethical or unjust behavior that takes advantage of vulnerable customers.
25
What is Australian Consumer Law (ACL)?
ACL sets standards for fair trade and product safety and protects against misleading conduct.
26
What is a consumer scam?
A consumer scam is a tactic used to deceive customers for financial gain, like online shopping scams.
27
What are warning signs of a scam?
Warning signs include urgent requests, too-good-to-be-true offers, and unknown senders.
28
What is an offer in a contract?
An offer is a proposal to enter into a legal agreement.
29
What does the ACL guarantee for consumers?
ACL guarantees that products must be safe, durable, and meet reasonable expectations.
30
What is the right to safety?
The right to safety protects consumers from dangerous or harmful products.
31
What is false advertising?
False advertising is misleading consumers about a product’s qualities or benefits.
32
What is a consumer guarantee?
A consumer guarantee is a promise that a product will meet reasonable standards and be fit for its purpose.
33
What are the steps to obtain consumer redress?
Identify the issue, contact the business, negotiate, seek help, and take legal action if needed.
34
What are personal consequences of poor financial management?
Personal consequences include stress and reduced quality of life.
35
What are social consequences of poor financial management?
Social consequences include strained relationships and possible isolation.
36
What is bankruptcy?
Bankruptcy is a legal process where a person declares they can’t repay their debts.
37
What is a payday loan?
A payday loan is a short-term, high-interest loan meant to be repaid on the next payday.
38
Why is long-term planning important?
Long-term planning helps avoid debt, set goals, and provides financial security.
39
What is superannuation?
Superannuation is a retirement savings fund with regular contributions invested for long-term growth.
40
What is compound interest?
Compound interest is interest earned on both the initial amount and accumulated interest, boosting savings over time.
41
What is a budget?
A budget is a financial plan outlining income and expenses over a specific period.
42
What are fixed expenses?
Fixed expenses are consistent monthly costs, like a mortgage or car payments.
43
What is the importance of savings plans?
Savings plans help people save for future needs, emergencies, and major purchases.
44
What are retail funds?
Retail funds are superannuation options run by financial institutions with a range of investment choices but higher fees.
45
What are industry funds?
Industry funds are superannuation options often with lower fees, managed for members rather than shareholders.
46
What is a hardship variation?
A hardship variation allows borrowers to temporarily adjust loan terms due to financial difficulty.
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