1components of the IT value chain
strategy, opperation, performance
2What IT activity is focused on improving performance, increasing market reach, gaining new customers, and
expanding product offerings?
grow
3What IT activity is focused on Increasing efficiency• Optimizing activity execution
run
4What IT activity is focused on Supporting innovation• New business processes
transform
5What are the 3 key resources in information systems?
people, data, technology
6What are 5 key components that a business model defines and describes?
Who the customers are What services and products are provided Which channels are used to reach the customers How is revenue generated Value proposition
7How do business intelligence systems combine information? How does this support management?
use compeitors, suppliers, and internal
8What do CRM systems do with customer data?
provides support for customerrelated business processes
9What are some insights business information can provide? What can't it reveal?
trends, disasters
10What type of IT activity is research and development?
11What should be avoided when working with data in IT/IS?
12What are some examples of internal company data?
Product orders• Customer records• Financial transactions• Personnel records
13What are IT threats to organizations that could be considered both internal and external threats?
Hackers, Viruses, and Spyware
14What is the ideal position in the magic quadrant when reviewing a technology?
Top right : ctaclyist for change
15Can firms have multiple business models?
yes for each service, product, market
16How does business process reengineering compare to continuous improvement?
start from scratch vs small improvements