Negotiation

Attention: “is this a good time?” "do you have enough time for this?"

Attention, Be attentive, Connect, Diagnostic, End-goal, Framing, Generate options, Haggle, Implement

Be attentive and patient: “Tell me more” “and what else?”

Connection: sincere small talk

Diagnostic: open ended questions then use "tell me more", "what else", "what's causing that?", silence, or other ways to get more

End-goal: "what I want is" don't say how yet

Framing: "the need I'm seeing here is... because... "

Generate ideas: “do you have any ideas how can you help me work this out?” Come with 3 happy options but don’t share until they have shared their own or asked for ideas.

Haggle: find something for both parties to bring to the agreement

Implement: Clearly outline next steps and then follow-up