1morality
the collection of values that guides our behavior
2ethics
is a systematic statement of right and wrong together with a philosophical system that both justifies and necessitates rules of conduct
3the good
the end result of ethical examination
4formalism
is an approach to ethics that affirms an absolute morality
5duty
moral obligation, not to lie
6categorical imperative
you have a moral duty to act in the way you believe everyone shuold act
7social contract theory
concerns itself with how to consturct a just society given the many inequalities of wealth, knowledge, and social status
8consequentialism
concerns itself with the moral consequences of actions rather than with the morality of the actions themselves
9utilitarianism
judges actions by usefulness, by whether they serve to increase the common good
10protestant ethic
the current focus on consequentialism in business ethics is due to the decline in business life of what has been described as the???
11honesty
to be forthright in dealings with customers and stakeholders
12responsibility
to accept the consequences of our marketing decisions and strategies
13fairness
to balance justify the needs of the buyer with the interests of the seller
14transparency
to create a spirit of openness in marketing operations
15citizenship
to fulfill the economic, legal, philanthropic and societal responsibilities that serve stakeholders
16self-regulation
because the state will likely regulate these professions if they do not do so themselves, it is apporopriate to term their ethical codes
17stakeholder theory
-maintains that ethical corporate behavior depends on managers who recognize and take into account the various stakeholders whose interests the corporation impacts
-holds that ethical corporate behavior requires that directors and managers take into account everyone who interests the corporation impacts
18conflict
exists whenever there are two or more points of view
19dispute
arises when one party makes a claim that another party denies
20negotiation
is the process used to peruade or coerce someone to do what you want them to do
21focus group
attorneys assemble a group of citizens and present their evidence. this group then deliberates and makes findings
22arbitration
to avoid the various expenses of litigation, disputing parties sometimes agree to have a third party decide the merits of the dispute
23arbitrator
the decision maker who should be disinterested in any financial impact of the decision and neutral regarding the issues presented in the dispute
24mandatory arbitration
when a statute or court requires parties to arbitrate
25submission
the parties authorize an arbitrator to make a decision that binds these parties and resolves their dispute
26award
after the submission, a hearing in conducted by the arbitrator. Both parties are allowed to present evidence and to argue their own points of view. Then a decision is handed down
27predispute arbitration clause
commonly appear in business contracts
28postdispute arbitration agreement
arise when parties already in dispute decide that arbitration is better than litigation
29de novo judicial review
courts throughout the U.S. have uniformly uphelp mandatory arbitration statutory schemes as against the constitutional challenges previously mentioned where a dissatisfied party can reject the arbitrator's award and seek a
30de novo review
menas that the court tries the issues anew as if no arbitration occured
31interest-based negotiations
a better approach to negotiating among disputing parties has been described
32mediation
the process by which a thir person attempts to assist disputing parties in resolving their differences
33caucus
occurs when the mediator meets privately with one party without the other party
34med-arb
the parties resolve all the matters of contention that they can and they agree to arbitrate the unresolved matters