1BASIC COMPETENCIES(PWPP)
• Participate in workplace communication
•Work in team environment
•Practice career professionalism
• Practice occupational health and safety procedures
2COMMON COMPETENCIES(DOPPP)
• Develop and Update Industry Knowledge
•Observe Workplace Hygiene Procedures
• Perform Computer Operations
• Perform Workplace Safety Practices
• Provide Effective Customer Service
3CORE COMPETENCIES(RCPNCP)
• Receive and Process Reservations
• Computerized Reservation Process
• Provide Accommodation Reception Services
• Night Audit
• Club Reception Services
• Provide Porter Services
4Hotels and Accommodation Facilities
1. Hotel
2. Resort
3. Tourist Inn
4. Apartel
5. Pension House
6. Motorist Hotel / Motel
5HOTEL MANAGEMENT (OOI)
Owner Operated Hotels-
Owner Manage Hotel-
Independent hotels-
6Hotel Size and Classification
• Small - 1 to 150
• Medium - 151 to 400
• Large - 401 to 1,500
• Mega - 1,501 and over
7HOTEL GUESTROOMS
1. Single room -
2.Twin Room -
3.Double Room -
4. Double-Double -
5. Triple Room -
6. Quadruple Room -
7. Family Room -
8. Connecting Room -
8Types of Suites
1. Junior Suite -
2. Corner Suite -
4. Executive Suite
5. Hospitality Suite -