1Approaches to Quality Definition
Transcendent, Product based, User based, Manufacturing based and Value based
2Cost of Quality
Prevention Costs, Appraisal Costs, Internal Failure Costs, External Failure Costs
3Components of Cost Quality
Cost of Conformance and Cost of Non-Conformance
4Strategic Dimensions of Quality
Performance, Features, Reliability, Conformance and Durability
5Types of Durability
Vibration test, Vibration stress screening, Shock tests, Climate Testing, Serviceability, Aesthetic and Perceived Quality
6Two types of Kaizen
Gemba and Teian
75s
Sort, Set in order, Shine, Stardardize and Sustain
8PDCA (Plan-Do-Check-Act) Cycles
Planning Phase, Doing Phase, Cheking Phase and Acting Phase
9SDCA (Standardizes-Do-Check-Action) Cycles
Standard, Do, Check and Action
10Three Dimensions of Kaizen
Quality, Cost, and Delivery
11Kaizen Systems
Total Quality Control, JIT (Just in Time) Production, and Total Productive Maintenance (TPM)
12Types of Maintenance
Breakdown Maintenance, Preventive Maintenance, Corrective Maintenance, Policy Development, Suggestion system and Small group activities