Ouachita Valley

Core Values (SWAMIU)

Parishes We Serve (FROMJLC)

Management Team (President)

Management Team (CFO)

Management Team (VP Operations)

Management Team (VP Lending)

Management Team (Marketing Director)

Board Members (Chairman)

Board Members (Vice Chairman)

Board Members (Treasurer)

A thing that is borrowed, especially a sum of money that is expected to be paid back with interest.

The cost of borrowing money expressed as a percentage of the loan amount.

Borrowing money on credit to pay for something.

When a business or person revises a payment schedule for repaying debt, replacing an older loan with a new loan offering better terms.

A number assigned to a person thay indicates to most lenders their capacity to repay a loan. That number range between 300-850.

Property or other assets that a borrower offers a lender to secure a loan

Value of Asset-Debt Owed= Equity

Type of credit that does not have a fixed number of payment such as a credit or line of credit.

A loan that is repaid by the borrower in regular payments.

An arrangement between a financial institution, usually a bank, and a customer that establishes maximun loan balance that the bank will permit the borrower to maintain. The borrower can draw down on the line of credit at any time, as long as he or she does nowlt exceed the maximum set in the agreement.

Is a transaction that automatically posts such as a Direct deposit or an automatic payment. Typically, these transactions are set up by the member to go in or go out.

This is an account that has special tax advantages for members saving for retirement. There can also be penalties from the IRS if used improperly. (Share, Roth, Traditional)

This is a certificate that members can purchase to get a higher return on their deposits. Typically, the longer the money is left in the certificate the higher the return on the funds.

The Term used the most for returning a check or ACH is Non-sufficient Funds meaning there were insufficient funds to pay the item.

A service given to members who qualify that creates a safety net for them when they write checks, have recurring debit card transactions, or ACH transactions

Covers members for all things courtesy pay and everyday debit card and ATM transactions

This is a service offered to members who are employees of our sponser companies that allows them to designate a portion of their paycheck into savings account at OVFC, Loan, or IRA.

This is a transaction that has not "cleared" the account yet, but it will (pending all charges go through on the merchant's side). This is the reason that the Balance will be more than the Available Balance.

Unsecured rates are as low as____%.

An unsecured loan does not have any_____ therefore making it more risky.

A share secured loan is ____% above whatever the securing share is paying, and a CD secured loan is ____% above whatever the securing CD is paying.

Auto rates are as low as ____%

Motorcycle, ATV, Boat, Jet Ski, Travel Trailer, and Motor Home Loans all have a rate as low as ____%.

A Security Agreement Loan is a catch all and can finance almost anything as long as it has identifying numbers (serial number etc.) and the rates are as low as ____%.

Land/ Mobile Home, Home Equity, and Hine Equity Line of Credit(HELOC) must all be referred to the ____ Department because of regulations.

OVFCU was founded.

Savings account also known as

The minimum balance to maintain a Savings account is $____.

For $25 to be returned a member must close it after ____ and be in good standing with the CU. They must also wait 90 days after closing the account to open a new one again.

The dividend is ____%

They all pay a dividend.

The primary member on a youth account will be between the ages of ____& ____ with a parent or legal guardian listed as ____.

On a Youth Account a minor can have a checking account with an adult added at age ____.

At age 18 a member can have a ____ account without a joint owner.

The dividend is ____% monthly, for balances over $1,000.

There is no ____ to keep a checking account open.

Our member have an access to over ____ ATMs through the Money Pass Network.

____ POS transactions a day

Visa Debit Card limit per day

ATM withdrawal limit of $____

There is a $____ fee if the card is lost or damaged because of member negligence. There is no fee if it is from normal wear and tear, or itis stolen.

This website to find an ATM can be found on ____Website under ATM locator.

The system will automaticall transfer $ from Members ____ account to cover expenses from their ____ account.

The system charges a $____ transfer fee for overdraft protection.

Courtesy Pay is the service that allows the checking account to be drawn into the ____.

The fee for courtesy pay is $____

imIf the member makes a Courtesy Pay withdrawal at my teller window, then ____ charge the fee. Otherwise, it is charged in the ____.

When a member ____-____ they are giving the Credit Union permission to include them in a particular service (Courtesy Pay).

When a member ____-____ they are declining a particular service (Courtesy Pay) offered by the Credit Union.

If a member has been negative close to ____ they must clear up the negative before withdrawing Courtesy Pay

When a member wants their Debit Card transactions to be covered with Courtesy Pay, they must ____-____ to Courtesy Pay + in writing. (there is a form they sign with MSP)

Courtesy Pay Plus covers ____

The system charges a fee of $____ for EACH item paid through CP+.

A member must have ____ & a ____ to be eligible for CP+.

Members can view ____ online easily and quickly with no fee.

Members can request ____ on checks.

Members can create their own budget using the ____ tab.

Members ____ transfer to external accounts.

Usingn____ members can send money to other people via text, e-mail, or account number.

They must have a ____ and ____ in order to be eligible for Bill Pay.

The member must have the ____ to participate in Mobile Deposit.

These three things must be on the back of a Mobile Deposit check to make it able to be accepted:

Basic Business Checking (79)

Better Business Checking (76)

Premier Business Checking

Non-Profit Checking

Sole Proprietorship normally have one person who oversees the account, and their title is ____.

A Sole Proprietorship can negotiate checks made out to the ____ or the ____.

The ____ is the only account holder who can open, close, or add people to the account.

LLC account owners are ____ and ____.

If they want to cash a check, we must first ____ the check then withdraw it.

An order from the account holder, telling the institution not to cash a specific check. They are initiated, for example, if a checkbhas been lost or when an account holder is not satisfied with a product or service paid for with the check. Portico will not let you process an On-us check, on which a stop payment has been issued.

An order issued by someone at the depository institution to reserve part or all of an account balance. This is so that funds will be held until the check clears so as to protect the member from unnecessary charges or NSF activity.

A check that is dated more than six months ago.

A check dated for some future date.

is a check drawn on your own institution.

is a check drawn on an institution other than your own.

A member deposits a check that they know will not clear drawn off of institution A into an account at Institution B. Then to "cover" the check, the member then writes a check drawn off of Institution B to deposit into Institution A so that the member benefits from the extra funds.

The information that appears at the bottom of a check that includes the bank's routing number, the members account number, and the check number.

Official Checks, retirment benefit checks, and insurance checks made payable to the member must ____ have an endorsement

All checks deposited with ____ must be endorsed by the member making the deposit.

Only checks made payable to the ____ can be stamped for the deposit.

Typically go on a minimum of 7 business day hold. The reason is because insurance companies can recall these checks because of discrepancies and dealing with claims. The checks can be verified, if necessary, by calling the Insurance Company and verify the check.

Most require a 4-business day hold, there are some (listed later) that do not require a hold.

These checks should be treated as a personal check and put under the same scrutiny. The reason is because stop pays can be placed on cashier's checks and it can be hard to tell if the check is a forgery.

All money orders must be verified as legitimate before negotiating. Once verified, they must be treated as cash.

Handle with care. Make sure to look over the account before negotiating.

We as an institution do not normally place holds on payroll checks. There are instances that may require a hold, but it is at the discretion of your Teller Supervisor.

If the refund is within the state of Louisiana, the check does not require a hold, but if it is from another state, then it may require a hold depending on account circumstances.

These checks if legitimate do not require a hold.

All these checks must be verified before cashing; they do require a number to be written on the face of the check before it is able to be negotiable.

These checks should be handed like a personal check. Determining whether to put these checks on hold is based on the integrity of the members account.

These checks need to be handled with the same as a personal check and should be considered suspicious. It is a teller and teller supervisor's responsibilities to determine whether a hold needs to be placed on these checks.

Negotiating Business Checks

Count all cash, including all paper currency and coins under___.

Fill in all totals on ____.

If there is a discrepancy, write it in the over/ short portion of the Audit sheet and notify ____ of discrepancy.

There are 2 types of balancing procedures that OVFCU has in place that a teller is required to do everyday and they are:

This is a balance that occurs during the day at least an hour after your first transaction or at least an hour before leaving for the day if it does not interfere with member transactions. During this balance, you do not have to count every bill but can assume that every strap and bundle contains the correct amount of bills. Make sure that you notate the time and whether you were balanced or not on your calculator tape by writing "BAL" in the time you were balanced.

This type of balancing requires that you count every strap and bundle bill by bill. This is to ensure that throughout the day you have bundled and strapped all bills correctly and that no tempering or other mistakes were made in the drawer.

Only under____ should a cash drawer be retrieved from the vault.

When a teller balances and closes their drawer, it must be ____ away under Dual Control before ____ for the the day.

A CTR must be filed for all cash transactions $____ or more.

It does not matter where the money is coming ____ or going ____, only how much crosses the "____".

Deposits or withdrawals done on the same day are____ together.

To aggregate the transactions together they must be on the same____. (ex. Deposits+Deposits or Withdrawals+ Withdrawals)

If someone changes their mind after discovering the limits or makes transactions in a certain way to avoid the CTR filling that is known as ____ & should be noted on a ____

Much like a CTR, when someone purchases a Monetary Instrument WITH CASH between ____- ____, it must be reported.

A monetary instrument is a ____ or a ____.

____ should Prompt you to fill this out electronically similar to the CTR.

A SAR is ____ and we CAN NOT notify the member we are filing one.

The ____ is responsible for investigating & filing the SAR.

My responsibility as a teller is to complete a ____ if I notice any suspicious activity such as structuring, money laundering, etc.

A payroll deduction can deposit into an ____, ____, or ____

____ is responsible for Payroll Deductions.

A payroll deduction CANNOT go into a____

Two types of stop pays are ____ and ____.

The check (draft) Stop Pay form can be found under the ____.

An ACH Stop Pay phone can be found in ____ and is listed as ____

All stop pays must be charged the $____ fee. By selecting the fee box when placing the stop pay, the fee will be charged in the ____.

A supervisor must ____ and ____ the form before it can be sent to ____.

If I or a member needs to find a shared branch, we go to ____.

Cash withdrawals are limited to $____ a day.

Can ____ cash checks through Shared Branching.

A negotiable instrument is considered ____ if it is:

A negotiable instrument considered ____ if it is: