E2 Leadership & Management
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1
What is leadership?
2
What is management?
3
What are Fayols 5 common features of managers?
1) Planning & Forecasting - draw up plans of action / identify strategies
2) Organising - decide which tasks need to be done by who
3) Co-ordination - Bringing people together / harmonising activities / goal congruence
4) Commanding - give orders / tell employees exactly what to do and how
5) Controlling - need to reveive feedback on processes so they can make adjustments if necessary
2) Organising - decide which tasks need to be done by who
3) Co-ordination - Bringing people together / harmonising activities / goal congruence
4) Commanding - give orders / tell employees exactly what to do and how
5) Controlling - need to reveive feedback on processes so they can make adjustments if necessary
4
What are the 3 categories that Mintzbergs managerial roles fall into?
1) Interpersonal
2) Informational
2) Decisional
2) Informational
2) Decisional
5
What are the roles that fall into Mintzbergs interpersonal category?
6
What are the roles that fall into Mintzbergs informational category?
7
What are the roles that fall into Mintzbergs decisional category?
8
What is the definition of power?
9
What are John French and Bertram Ravens 5 sources of power?
10
What is authority?
The right to do or act (to take actions and make decisions)
11
What are Weber's 3 bases for authority?
* Charismatic - derived from personality of the leader - individual characteristic - will leave with leader
* Traditional - derived from custom and practice - ie parent/child or teacher/student
* Rational-legal - derived from position in organisation
* Traditional - derived from custom and practice - ie parent/child or teacher/student
* Rational-legal - derived from position in organisation
12
What is responsibility?
Involves obligation and cannot be delegated.
The buck should stop with the responsible manager
Accountability
If a manager is given responsibility without the necessary authority they are powerless ie being responsible for timekeeping with no authority to punish for lateness
The buck should stop with the responsible manager
Accountability
If a manager is given responsibility without the necessary authority they are powerless ie being responsible for timekeeping with no authority to punish for lateness
13
What is accountability?
The need to explain and justify any failure to fulfil their responsibilities to their superiors. Being called to account for ones actions
14
What is empowerment?
15
What is delegation
16
What are the benefis of delegation?
17
Why is there a reluctance to delegate?
18
How do you delegate effectively?
19
What is the process of delegating?
1) Specify performance
2) Formally assign tasks
3) Allocate resources & authority
4) Allow performance - maintain contact (TARA)
2) Formally assign tasks
3) Allocate resources & authority
4) Allow performance - maintain contact (TARA)
20
What are the methods of delegation?
21
Who are the main management theorists?
22
What are the classical theores of management?
23
What is Taylors management theory?
24
What is Webers management theory?
25
What are Webers characteristics of bureaucracy?
C Career officials
A Appointed officials
R Rules
P Public/private division
F Full-time officials
I Impersonality
S Specialisation
H Hierarchy
A Appointed officials
R Rules
P Public/private division
F Full-time officials
I Impersonality
S Specialisation
H Hierarchy
26
What are the human relations (contemporary) theories of management?
also Mayo
27
What is Mayo's theory of management
The need for recognition, security and a sense of belonging are important.
Hawthorne experiments - Western electric
Made changes to working hours, rest breaks, lighting conditions, temperature and measured how it affected productivity. When the reverted back to the conditions from the start of the experiment staff were more productive & had increased morale.
Psychological contract between colleagues & management = good working relationship
Hawthorne experiments - Western electric
Made changes to working hours, rest breaks, lighting conditions, temperature and measured how it affected productivity. When the reverted back to the conditions from the start of the experiment staff were more productive & had increased morale.
Psychological contract between colleagues & management = good working relationship
28
What is herzberg's management theory?
29
What are the hygiene factors in Herzbergs theory?
30
What are the motivational factors in Herzbergs theory?
31
What is Maslows management theory?
32
What are the systems management theories?
33
What is Trist & Bamforth's management theory?
34
What are the contingency management theories?
No one best approach.
35
What is Burns and Stalkers management theory?
36
What are the features of a mechanistic organisation (Burns & Stalker)
37
What are the features of an organic organisation (Burns & Stalker)
38
What is Morgans management theory?
39
Summary of management theories
40
What is a leader?
A leader is someone who excercises influence over other people
41
How do leaders come about?
42
What are the types of leader?
43
What are the benefits of leadership?
44
What are the skills of a leader?
45
Who are the leadership theorists?
46
What are the 3 main styles of leadership?
* Autocratic - Do this/tell approach
* Democratic - lets work together approach
* Delegative - you go sort the problem out
* Democratic - lets work together approach
* Delegative - you go sort the problem out
47
What is the personalities, traits or qualities theory?
48
What is Douglas McGregors leadership theory?
49
What is kurt Lewins leadership theory?
50
What is Blake & Moultons leadership theory?
51
Explain Blake & Moultons leadership types
52
What is Adairs leadership theory?
53
What is Fielders leadership theory?
54
What is Bennis's leadership theory?
55
What skills are needed by transformational leaders?
56
Summary of leadership theories
57
What are the pros and cons of virtual teams
58
How does an organisation ensure that it is developing its business leaders with a strong ethical approach?