5 Memory - Customer Behavior

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1
explicit memory
memory that develops when a person is exposed to, attends, and tries to remember info
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implicit memory
an intuitive memory for things that a person did not try to remember
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Echoic Memory
very brief memory for things we hear
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Iconic Memory
very brief memory for things we see
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Encoding
transferred from working memory to LTM
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Retrieval
transferred back to working memory
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Repetition/Rehearsal
Holding a thought in short-term memory by mentally repeating the thought
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Dual coding
Two different sensory "traces" are available to remember something
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Meaningful Encoding
occurs when preexisting knowledge is used to store new info
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Chunking
grouping stimuli by meaning so that multiple stimuli becomes a single memory unit
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Recirculation
remember it because you encounter it a lot
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Elaboration
info can be transferred into LTM if it is processed at deeper levels
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Schemas
portion of an associative network that represents a specific entity and gives it meanng
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Brand Schema
smaller part of an associative network
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Product Schema
Each time a consumer encounters a product, the mind compares all associations in the schema
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Exemplar
concept within a schema that is the single best representative of some category
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Prototype
best representation of some category;
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