Module 8: Human Resource Management P2

Output (goods produced, services rendered) vs. input (time, money, resource)

Productivity can be measured using indicators like:

term used to describe values that relate to the quality of human experiences in the workplace

a management philosophy combining principles of quality assurance, participative management and QWL

TQM tool that provides an opportunity for a company to set attainable goals based on what other companies are achieving

aim is to increase productivity & employee satisfaction

(through automation, delegation)

(through equipment design, human engineering)

Design a staff of fit people, an _______ work environment and effective and
efficient work methods

A philosophy that there is always a better way to do things. Work smarter not harder

Work Simplification can increase foodservice worker productivity by _ to _%

reduction in motion and time needed to do a job.

random observation of activities and delays of people and machines at work

indicate movement of people and materials during a given process

movement of workers are photographed and recorded on film with the time of each movement noted

graphically represent steps or events in doing a job using symbols

Circle symbols means

Arrow symbols mean

D symbol means

Upside down triangle means

Rectangle symbol means

letter, line or color symbols

photographic technique designed to show motion patterns of hands performing rapid, repetitive operation

analyze flow diagrams and focus on improvement in technical systems like transportation, data capturing, work stations, etc.

uses statistics to establish control limits for a process

inventory management system that links suppliers and customers to minimize total inventory-related costs

series of 5 international standards that describe the elements of an effective quality system

Application of principles, philosophies & scientific research to the design of machines & equipment, work areas, work methods, & the working environment
for human beings.

What are the two aspects of human engineering?

What is the optimum temperature working conditions?

causes eye fatigue; decreases ability to see

makes human skin appear pale & makes most food look unappetizing

enhances the red color; people look healthier; food more appetizing

All controls on any equipment, regardless whether they are associated with
a display or not, should produce the ____ effect from the _____ type of
movement

Can create conditions that can reduce fatigue, improve morale, increase productivity and reduce accidents

Use of ____ color can cause accidents & low employee morale

________ leads to distractions, errors and accidents, thus reducing work
performance

can stimulate or create certain moods in people

The Physical Limitations of the Human is Affected by (2)