1management
getting work done though others
2efficiency
getting work done with a minimum of effort, expense, or waste
3organizing
deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom
4controlling
monitoring progress toward goal achievement and taking corrective action when needed
5planning
determining organizational goals and a means for achieving them
6effectiveness
accomplishing tasks that help fulfill organizational objectives
7leading
inspiring and motivating workers to work hard to achieve organizational goals
8top managers
executives responsible for the overall direction of the organization
9middle managers
responsible for setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving these objectives
10leader role
the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives
11figurehead role
the interpersonal role managers play when they perform ceremonial duties
12liaison role
the interpersonal role managers play when they deal with people outside their units
13first-line managers
responsible for training and supervising the performance of nonmanagerial employees who are directly responsible for producing the company's products or services
14team leaders
managers responsible for facilitating team activities toward goal accomplishment
15monitor role
the informational role managers play when they scan their environment for information
16disseminator role
the informational role managers play when they share information with others in their departments or companies
17spokesperson role
the informational role managers play when they share information with people outside their departments or companies
18human skills
the ability to work well with others
19resource allocator role
the decisional role managers play when they decide who gets what resources and in what amounts
20disturbance handler role
the decisional role managers play when they respond to severe pressures and problems that demand immediate action
21negotiator role
the decisional role managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises
22entrepreneur role
the decisional role managers play when they adapt themselves, their subordinates, and their units to change
23technical skills
the specialized procedures, techniques, and knowledge required to get the job done
24 conceptual skills
the ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its environment
25motivation to manage
an assessment of how enthusiastic employees are about managing the work of others