WGU C215 Operations Management

Provides users with information on services and products and provides an opportunity for suppliers to advertise

Companies receive a referral fee for directing business to an affiliate

The cost associated with uncovering defects

A method using telephone models to send digital orders to suppliers.

Owning or controlling sources of raw materials and components.

Studying other companies business practices for comparison.

Inaccurate or distorted demand information created in the supply chain.

Businesses buying and selling to other businesses.

Businesses selling to individual consumers.

A chart that identifies potential causes of particular quality problems.

A list of common defects and the number of observed occurrences of each.

how well a product or service meets the targets and tolerances set by designers.

A philosophy of never ending improvement.

Charts used to evaluate whether a process is operating within expectations.

Eliminates storage and order picking functions of a distribution warehouse.

an integrated effort designed to improve quality performance at every level of the organization.

Japanese award for companies to recognize efforts in quality improvement.

Responsible for the movement of material from the manufacturer to the customer.

Used for short term storage, consolidation, and product mixing.

the receiving and consolidating of inbound products from different vendors into a multi-SKU pallet.

Using the internet and web to do business.

Independently owned net marketplaces having catalogs representing thousands of suppliers and designed for spot purchases.

Companies that connect onlone MRO suppliers to businesses that pay fees to join the market, usually for long term contractual purchasing.

Involvement of critical suppliers in new product design.

A form of computer to computer communications that enables sharing business documents.

An electronic request for a quote on goods and services.

online catalogs of products made available to the general public by a single supplier

Marketplaces that focus on spot requirements of larger firms in a single industry

Costs associated with failures that occur at the customer site.

intranets that are linked to the internet so that suppliers and customers can be included in the system.

How well the product performs its intended purpose.

A schematic of the sequence of steps involved in a process.

Owning or controlling the channels of distributions

used for long term storage

Focucses on the role of the supply chain with regard to its impact on the environment.

A chart that shows frequency distribution of observed values of a variable.

verifies the quality of incoming goods

Industry owned markets for purchase of direct inputs from limited number of suppliers.

processes and activities completed in house

costs associated with discovering poor quality product before it reaches customers.

networks internal to the organization

Set of standards & certification focused on environmental responsiblity

Set of quality standards & certification indicating companies have met that standard.

Japanese term for continuous improvement through learning and problem solving.

Obtaining, producing an distributing materials and products.

Award for demonstrating quality excellence and establishing best practices.

receiving and consolidating inbound supplies and materials for JIT manufacturing.

suppliers and buyers conduct trade in a single internet based environment.

Processes/activities completed by suppliers.

A technique used to identify quality problems based on their degree of importance.

A process of developing long term relationships with a supplier based on trust, shared vision, and shared information, and shared risk.

a diagram that describes the actvities that need to be performed to incorporate continuous improvement.

Strategy shifts production differentiation closer to the consumer by postponing final configuration

Costs associated with preventing poor quality/defects from occurring.

Current prices and whether the quantity is available when needed.

way of defining quality, focuses on judgement of what constitutes product or service excellence.

legal document committing to buy goods and providing details of purchase.

best to uncover problems at source and correct it.

Team of volunteer production workers and supervisors who meet regularly to solve quality issue.

tool to translate preferences of the customer into specific technical requirements.

unpowered microchips used to transmit encoded info through antennae

probability of part, product or services will perform as intended.

indicates the need for an item.

sorting product from multiple vendors onto outbound trucks headed for specific stores.

A design that results in a product that can perform over a wide range of conditions.

a means of selling goods, information, or services directly to consumers.

Graphs that show how two variables relate.

A plan indicating suppliers to be used when making purchases.

a web site that charges a subscription fee for access to its contents and services.

All the activities involved in delivering a finished product or service to customer

Coordinates and manages all the activities of the supply chain

The speed at which product moves through a pipeline from the manufacturer to the customer

The speed at which product moves through a pipeline from manufacturer to the customer.

Quality defined in terms of the support provided after the product services is purchased.

costs of quality increase as a quadratic function as conformance values move away from target.

Supplies materials directly to processing facility

Directly supplies materials or services to a tier two supplier in the supply chain.

directly supplies tier one suppliers

The meaning of quality as defined by the customer

A company receives a fee for executing a transaction

Consideration of LTL shipments to gain economics of scale.

Quality defined in terms of consumer's perception of usefulness of service or product related to prices paid.

A measure of how much of the supply chain is owned by the manufacturing company.

A private internet based communications environment that is used by the company, its suppliers, and its customers for day to day activities.

the output volume that results in lowest average unit cost.

used to compute the amount of goods that must be sold just to cover costs.

maximum output rate that can be achieved by a facility.

additional capacity added to regular capacity requirements for greater flexibility.

The process of establishing the output rate that can be achieved by a facility

Percentage measure of how well available capacity is being used.

Modeling tool used to evaluate independent decisions that must be made in sequence.

the maximum output rate that can be achieved under ideal conditions

A condition in which the cost of each additional unit made increases.

A condition in which the cost of each additional unit made decreases.

maximum output rate under normal conditions, lower than design capacity.

a weighted average of chance events, where each chance event is given a probability of occurrence.

a procedure that can be used to evaluate multiple alternative locations based on a number of selected factors.

Facilities that are small specialized and focused on narrow set of objectives.

the process of locating facilities around the world.

a procedure for evaluating location alternatives based on distance.

technique for determining location decisions

The shortest distance between two points measured by using only north-south and east-west movements

Operations, simplicity, continuous improvement, visibility, and flexibility.

consensus management by committees or teams.

philosophy that encompasses the entire organization

tasks and procedures are important only if they meet goals.

Placement of dissimilar machines and equipment together to produce a family of products with similar requirements.

can be performed while the machine is still running

A company can quickly adapt to changing customer needs.

Authority given to workers to stop production line if quality problems are detected.

Three elements JIT manufacturing, TQM, and respect for people

Right quantity, right place, right time

the element of JIT that focuses on production to achieve value added manufacturing

A card that specifies the exact quantity of product that needs produced.

Capable of performing more than one job

Foolproof devices or mechanisms that prevent defects from occuring.

A Kanban card that authorizes production

JIT system based on a pull rather than a push system.

An element of JIT that considers human resources as an essential part of the philosophy

Costs incurred when setting up production equipment

The simpler a solution the better it is.

Suppliers that supply an entire family of parts to a manufacturer.

The ability to produce small quantities of products

Material, energy, time and space

A constant production plan for a facility with a given planning horizon.

Problems must be visible to be identified and solved.

Anything that does not add value

A Kanban card that authorizes withdrawal of material

A method using telephone models to send digital orders to suppliers

Owning or controlling the source of raw materials and components