BUSX-100 FINAL

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1
The four questions that determine a country's economic system
What goods and services will be produced? How will these goods and services be produced? For whom will these goods and services be produced? Who owns and controls major factors of production?
2
Typical US inflation rate
About 1.5-2%
3
What is one of the most-sited measures of inflation in the United States
Consumer Price Index
4
Entrepreneur
someone who risks time and money to start and manage a business
5
Business
any activity that seeks to provide goods and services to others while operating at a profit
6
The Five Factors of Production
land, labor, capital, entrepreneurship, knowledge
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Environmental Scan
An analysis of external forces that influence a business's success; Collecting information about the environment (e.g. competitors and economic decisions) surrounding the business
8
Revenue
The amount of total money a business takes in during a given period by selling goods and services
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PESTLE analysis
Political, Economic, Social, Technological, Legal, Environmental
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Perfect competition
a market structure in which a large number of firms all produce the same product
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strategy for perfect competition
make your goods cheaper
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Oligopoly
few large sellers running the market; products from different companies are priced about the same
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Monopoly
one seller controls total supply of a product or service and sets the price
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Capitalism
An economic system based on private ownership of capital
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Communism
A theory or system of social organization based on the holding of all property in common, actual ownership being ascribed to the community as a whole or to the state.
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State capitalism
a combination of freer markets and some gov't control
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Socialism
an economic system based on the premise that some, if not most, basic businesses should be owned by the government so that profits can be more evenly distributed among the people
18
Why is the United States of America considered a mixed economy
It shares elements of capitalism and government intervention, allowing for private enterprise while also addressing social welfare and public goods
19
Gross Domestic Product
The sum total of the value of all the goods and services produced in a nation
20
Inflation
The general rise in the prices of goods and services over time
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Consumer Price Index
an index of the cost of all goods and services to a typical consumer
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Deflation
a decrease in the general level of prices
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Unemployment rate
the percentage of the labor force that is unemployed
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What is the relationship between a low employment rate and the salary or rate of pay for workers
wages/salary decreases as employment decreases
25
Supply curve
a graph of the relationship between the price of a good and the quantity supplied
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Demand curve
a graph of the relationship between the price of a good and the quantity demanded
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Equilibrium Market Price
The condition that exists when the amount of a product supplied is equal to the demand.
28
Level of commitment, control, risk, and profit potential of different levels of entering global markets
licensing, exporting, franchising, contract manufacturing, international joint ventures and strategic alliances, foreign direct investment
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Licensing
the legal process whereby a licensor allows another firm to use its manufacturing process, trademarks, patents, trade secrets, or other proprietary knowledge
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Exporting
selling products to another country
31
Franchising
A contractual agreement between a franchisor and a franchisee that allows the franchisee to operate a business using a name and format developed and supported by the franchisor.
32
Contract manufacturing
private label manufacturing by a foreign company
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International Joint Ventures
A special type of partnership between two or more companies in different countries.
34
Strategic Alliances
voluntary arrangements between firms that involve the sharing of knowledge, resources, and capabilities with the intent of developing processes, products, or services
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Contact manufacturing
private label manufacturing by a foreign company
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Domestic business
the making, buying, and selling of goods and services within a country.
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International business
any firm that engages in international trade or investment
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Multinational business
business organisation that has its headquarters in one country, but with operating branches, factories and assembly plants in other countries
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The different business environments
economic and legal, technological, competitive, and social
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Balance of trade
the difference between a country's total exports and total imports
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Trade surplus
when a country exports more than it imports
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Trade deficit
An excess of imports over exports
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Balance of payments
the difference between the flow of money into and out of a country
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Does the United States currently have a trade surplus or trade deficit?
Trade deficit
45
Business ethics
The use of ethics in making business decisions
46
5 Ethics questions in business decisions
1) is it legal? 2) is it balanced? 3) how will it make me feel about myself? 4) how will it make others view me? 5) sunshine test
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Sunshine Test
how confident one feels that any decision could be defended in a public forum
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Corporate Social Responsibility
the concern businesses have for the welfare of society, not just their owners
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Components of Corporate Social Responsibility
corporate philanthropy, corporate social initiatives, corporate responsibility, corporate policy
50
Forms of business ownership
sole proprietorship, partnership, corporation
51
Limited partnership
partnership in which only one partner is required to be a general partner
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Limited liability
A form of business ownership in which the owners are liable only up to the amount of their individual investments.
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C corporation
The most common type of corporation, which is a legal business entity that offers limited liability to all of its owners, who are called stockholders
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S corporation
a unique government creation that looks like a corporation but is taxed like a sole proprietorship or partnership
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Double Taxation
feature of taxation that allows stockholders' dividends to be taxed both as corporate profit and as personal income
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Which forms of business avoid double taxation
sole proprietorships, partnerships, most limited liability companies (LLCs), and S corporations
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Private company
A company that is owned by a person, family, or small group of investors that does not sell shares of stock in the company to the public.
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Closed corporation
a corporation whose stock is owned by relatively few people and is not sold to the general public
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Public company
a company whose shares are traded freely on a stock exchange.
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Open corporation
a corporation whose stock can be bought and sold by any individual
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Franchise
A business established or operated under an authorization to sell or distribute a company's goods or services in a particular area
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Franchisee
A person who buys a franchise
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Franchisor
A company that develops a product concept and sells others the rights to make and sell the products.
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Intrapreneur
someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try to realize it
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Definition of a small business
An independently owned and operated for profit also it is not dominant in its field
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5 factors of a small business
independently owned and operated, not dominant in its field of operation, meets size standard in terms of employees and sales
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Small businesses represent ___ % of all employer firms
99.7
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Benefits of being a certified small business
special loans and grants
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Agency that certifies small businesses
US Small Business Administration
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Percent of small businesses that fail within 5 years
50%
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The four categories of resources managed by business leaders
workers, financial resources, information, and equipment
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The 4 functions of management
planning, organizing, leading, controlling
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Mission statement
the foundation for setting specific goals and objectives
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Vision statement
a broad explanation of why the organization exist and where its trying to go
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SWOT analysis
strengths, weaknesses, opportunities, threats
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Top management
highest level of management, consisting of the president and other key company executives who develop strategic plans
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Middle management
the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling
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First line management
Supervisors who work directly with the employees who carry out the business's routine work
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Nonsupervisory employees
carry out everyday business standards and routines
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Strategic Planning
broad, long-range goals set by top managers
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Tactical Planning
the identification of specific, short-range objectives by lower-level managers
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Contingency Planning
The creation of backup plans in case primary plans fail
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Operational Planning
The setting of work standards and schedules
84
Line and Staff organization
managers have direct control over the units and employees they supervise but have access to staff specialists for assistance
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Matrix organizational structure
work is structured around specific projects, products, or customer groups
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Span of control
the number of employees a manager supervises or should supervise
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Flat Organizational Structure
characteristic of decentralized companies with relatively few layers of management
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Tall organizational structure
characteristic of centralized companies with multiple layers of management
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Operations management
designing, improving, and managing the processes for sourcing material, overseeing suppliers, scheduling production, and managing inventory management to transform resources into goods and services
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Form utility
the value producers add to materials in the creation of finished goods and services
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Computer-aided design
businesses depending on 3D modeling software to create new products
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Computer-aided manufacturing
bringing computer-aided design into the manufacturing process
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Lean manufacturing
the production of goods using less of everything compared to mass production
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Mass customizations
tailoring products in a mass produced fashion
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Six Sigma Quality
a quality measure that allows only 3.4 defects per million opportunities
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ISO 9001
the common name given to quality management and assurance standards
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Assembly line
Production method that breaks down a complex job into a series of smaller tasks
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Process facility layout
similar equipment and functions are grouped together
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Fixed position facility layout
Places the product in one spot, and workers, materials, and equipment are brought to it; used for large or fragile products
100
What is an organization's most valuable resource
people
101
Human Resource Management
the process of determining human resource needs and recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals
102
Title VII of the Civil Rights Act of 1964
Prohibits discrimination in employment based on sex, race, color, religion, or national origin in firms larger than 15 people
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Pregnancy Discrimination Act
Prohibits discrimination on the basis of pregnancy or childbirth
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Age Discrimination Act
Outlawed employment practices that discriminate against people 40 or older
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Affirmative Action
Policies aimed at reducing systemic discrimination and promoting equal opportunities
106
Equal Pay Act of 1963
Specified that all genders doing equal jobs must be paid the same wage
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Americans with Disabilities Act
Prohibits discrimination on the basis of disabilities
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Positive reinforcement
rewarding desired behaviors to increase their likelihood of being repeated
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Goal of marketing
creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society
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Perceived value
the worth a customer assigns to a product or service
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Marketing concept
Customer orientation, service orientation, profit orientation
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Customer orientation
find out what consumers want and provide it
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Service orientation
main goal is customer satisfaction
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Profit orientation
focus on goods/services that earn the most profit
115
Market orientation
prioritizes finding consumers' needs and providing them
116
B2B
business to business
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B2C
business to consumer
118
Four Ps of the Marketing Mix
product, price, place, promotion
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7 Ps of Marketing
product, price, place, promotion, people, process, physical evidence
120
Stages of the marketing research process
identify problem, research plan development, research conduct, analysis and reporting
121
Market segmentation
dividing the total market into groups with similar characteristics
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Target market
selecting groups an organization can serve profitably
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Geographic segmentation
dividing a market by cities, counties, states, or regions
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Demographic segmentation
dividing a market by age, income, or education
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Psychographic segmentation
dividing a market based on personality, values, lifestyle
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Concentrated/Niche Marketing
identifying small profitable segments and creating products for them
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Undifferentiated Marketing
mass marketing strategy targeting a broad audience with one message
128
Multi-segment marketing
dividing the market into segments and tailoring strategies to each
129
Product
any item or service a company offers to satisfy a need or desire
130
Purpose of branding
to differentiate a product or business
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Product item
a specific product with a unique brand, size, or price
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Product line
a group of closely related products
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Product mix
all products an organization sells
134
Manufacturer's brand
the brand name of a manufacturer
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Private-label brand
products sold under a retailer’s or distributor’s name
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Generic product
a product with no brand
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Positioning
how a product is perceived in the customer’s mind; related to target marketing because it shapes brand awareness
138
Perceptual map
(definition not given in list)
139
Axes on a perceptual map
Quantity and price
140
Product Life Cycle
introduction, growth, maturity, decline
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Stage where sales peak
maturity
142
New product pricing
strategies like skimming, penetration, or cost-plus
143
Price skimming
setting a high initial price
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Penetration Pricing
setting a low initial price to quickly attract the market
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Psychological pricing
pricing that considers consumer psychology
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Odd-number pricing
setting prices slightly below whole numbers
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Multiple-unit pricing
Packaging identical products together at one price
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High-low pricing
frequent temporary price reductions
149
Everyday low prices (EDLPs)
consistently low prices
150
Profit
total revenue - total cost
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Break-even
when revenue equals expenses
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Fixed cost contribution
selling price per unit minus variable cost per unit
153
Break-even calculation
Fixed costs / (selling price - variable cost per unit)
154
Supply chain management
managing flows of materials, goods, and information among suppliers, the company, and consumers
155
Logistics
management of operational details
156
Inbound logistics
bringing materials and goods from suppliers to producers
157
Reverse logistics
reclaiming recyclable and reusable materials, returns, and reworks
158
Promotion
communication that informs, persuades, and reminds buyers
159
Four promotional objectives
informing, reminding, persuading, connecting
160
Advertising
paid media message to interest consumers
161
Public Relations
managing public attitudes and organizational image
162
Personal selling
personal, paid communication between buyer and seller
163
Sales promotion
short-term incentives to encourage purchases
164
Accounting
planning, recording, analyzing, and interpreting financial information
165
Accounting cycle
the series of activities for recording financial information
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Accounting system
inputs, processing, outputs
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Managerial accounting
provides inside information for managers
168
Financial Accounting
prepared for people outside the organization
169
GAAP
Generally Accepted Accounting Principles
170
Country that uses GAAP
United States
171
IFRS
International Financial Reporting Standards
172
Assets
money and valuables owned by a business
173
Liabilities
amounts owed to creditors
174
Owner's Equity
owners' share of the business after liabilities
175
Fixed assets
long-term assets such as land, buildings, equipment
176
Current Assets
assets convertible to cash within a year
177
Intangible Assets
long-term, non-physical assets
178
Three statements of cash flows
operating, investing, financial activities
179
Annual reports
financial performance data for investors and public
180
Companies required to publish annual reports
publicly traded companies
181
Certified public accountant
state-certified accountant authorized to provide accounting services
182
Auditing
reviewing and evaluating financial statement information
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Net sales
gross sales - returns, discounts, allowances
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Credit sales
sales where payment is not immediate
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Cost of Goods Sold
cost of merchandise sold or materials used
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Gross Profit
revenue minus cost of goods sold
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Depreciation
systematic write-off of asset cost over time
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Liquidity
ease of converting assets to cash
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Leverage
debt to equity
190
Current ratio
current assets / current liabilities
191
Quick Ratio
most liquid assets / current liabilities
192
Meaning of quick ratio
less than 100% means bills can’t be paid without sales
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Financial leverage ratio
total liabilities / owners' equity
194
Accounts receivable turnover
Net credit sales / average accounts receivable
195
Inventory turnover
# of times inventory is sold per year or # days
196
Finance
function that acquires and manages funds
197
Financial management
managing resources to meet goals
198
Reasons firms fail financially
undercapitalization, inadequate expense control, poor cash control
199
Financial planning
analyzing money flows short and long term
200
Short term forecasting
predicting revenues, costs, expenses for ≤1 year
201
Cash flow forecast
predicts cash inflows/outflows
202
Trade credit
buying now and paying later
203
Selling on credit
risky
204
Where credit sales appear on balance sheet
recorded as an asset until paid
205
Negative cash flow
outflow exceeds inflow
206
Seasonality
negative cash flow during off-season periods
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2/10 net 30
2% discount if paid within 10 days; otherwise full amount due in 30 days
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Promissory note
written promise to pay a supplier a specific sum
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Commercial paper
short-term financing for large corporations (unsecured notes)
210
Unsecured bank loans
loans with no collateral
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Secured loan
loan backed by collateral
212
Line of credit
pre-approved amount of unsecured funds available at a bank
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Factoring accounts receivable
selling receivables for cash
214
Long-term loans
typically 3–7 years, up to 15–20
215
Long-term loan agreement
promissory note requiring repayment with interest on schedule
216
Corporate bonds
debt securities issued by companies
217
Common stock
basic ownership in a firm
218
Rights of common stock owners
vote on board, share in profits via dividends
219
Preferred stock
priority in dividend payments over common stock
220
Bond
certificate indicating investor loaned money to firm
221
Maturity date
date bond issuer repays principal
222
Dow Jones Industrial Average
measure of 30 major U.S. companies
223
NASDAQ
largest online stock exchange
224
S&P 500
index of 500 major U.S. companies
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