1The four questions that determine a country's economic system
What goods and services will be produced? How will these goods and services be produced? For whom will these goods and services be produced? Who owns and controls major factors of production?
2Typical US inflation rate
About 1.5-2%
3What is one of the most-sited measures of inflation in the United States
Consumer Price Index
4Entrepreneur
someone who risks time and money to start and manage a business
5Business
any activity that seeks to provide goods and services to others while operating at a profit
6The Five Factors of Production
land, labor, capital, entrepreneurship, knowledge
7Environmental Scan
An analysis of external forces that influence a business's success; Collecting information about the environment (e.g. competitors and economic decisions) surrounding the business
8Revenue
The amount of total money a business takes in during a given period by selling goods and services
9PESTLE analysis
Political, Economic, Social, Technological, Legal, Environmental
10Perfect competition
a market structure in which a large number of firms all produce the same product
11strategy for perfect competition
make your goods cheaper
12Oligopoly
few large sellers running the market; products from different companies are priced about the same
13Monopoly
one seller controls total supply of a product or service and sets the price
14Capitalism
An economic system based on private ownership of capital
15Communism
A theory or system of social organization based on the holding of all property in common, actual ownership being ascribed to the community as a whole or to the state.
16State capitalism
a combination of freer markets and some gov't control
17Socialism
an economic system based on the premise that some, if not most, basic businesses should be owned by the government so that profits can be more evenly distributed among the people
18Why is the United States of America considered a mixed economy
It shares elements of capitalism and government intervention, allowing for private enterprise while also addressing social welfare and public goods
19Gross Domestic Product
The sum total of the value of all the goods and services produced in a nation
20Inflation
The general rise in the prices of goods and services over time
21Consumer Price Index
an index of the cost of all goods and services to a typical consumer
22Deflation
a decrease in the general level of prices
23Unemployment rate
the percentage of the labor force that is unemployed
24What is the relationship between a low employment rate and the salary or rate of pay for workers
wages/salary decreases as employment decreases
25Supply curve
a graph of the relationship between the price of a good and the quantity supplied
26Demand curve
a graph of the relationship between the price of a good and the quantity demanded
27Equilibrium Market Price
The condition that exists when the amount of a product supplied is equal to the demand.
28Level of commitment, control, risk, and profit potential of different levels of entering global markets
licensing, exporting, franchising, contract manufacturing, international joint ventures and strategic alliances, foreign direct investment
29Licensing
the legal process whereby a licensor allows another firm to use its manufacturing process, trademarks, patents, trade secrets, or other proprietary knowledge
30Exporting
selling products to another country
31Franchising
A contractual agreement between a franchisor and a franchisee that allows the franchisee to operate a business using a name and format developed and supported by the franchisor.
32Contract manufacturing
private label manufacturing by a foreign company
33International Joint Ventures
A special type of partnership between two or more companies in different countries.
34Strategic Alliances
voluntary arrangements between firms that involve the sharing of knowledge, resources, and capabilities with the intent of developing processes, products, or services
35Contact manufacturing
private label manufacturing by a foreign company
36Domestic business
the making, buying, and selling of goods and services within a country.
37International business
any firm that engages in international trade or investment
38Multinational business
business organisation that has its headquarters in one country, but with operating branches, factories and assembly plants in other countries
39The different business environments
economic and legal, technological, competitive, and social
40Balance of trade
the difference between a country's total exports and total imports
41Trade surplus
when a country exports more than it imports
42Trade deficit
An excess of imports over exports
43Balance of payments
the difference between the flow of money into and out of a country
44Does the United States currently have a trade surplus or trade deficit?
Trade deficit
45Business ethics
The use of ethics in making business decisions
465 Ethics questions in business decisions
1) is it legal? 2) is it balanced? 3) how will it make me feel about myself? 4) how will it make others view me? 5) sunshine test
47Sunshine Test
how confident one feels that any decision could be defended in a public forum
48Corporate Social Responsibility
the concern businesses have for the welfare of society, not just their owners
49Components of Corporate Social Responsibility
corporate philanthropy, corporate social initiatives, corporate responsibility, corporate policy
50Forms of business ownership
sole proprietorship, partnership, corporation
51Limited partnership
partnership in which only one partner is required to be a general partner
52Limited liability
A form of business ownership in which the owners are liable only up to the amount of their individual investments.
53C corporation
The most common type of corporation, which is a legal business entity that offers limited liability to all of its owners, who are called stockholders
54S corporation
a unique government creation that looks like a corporation but is taxed like a sole proprietorship or partnership
55Double Taxation
feature of taxation that allows stockholders' dividends to be taxed both as corporate profit and as personal income
56Which forms of business avoid double taxation
sole proprietorships, partnerships, most limited liability companies (LLCs), and S corporations
57Private company
A company that is owned by a person, family, or small group of investors that does not sell shares of stock in the company to the public.
58Closed corporation
a corporation whose stock is owned by relatively few people and is not sold to the general public
59Public company
a company whose shares are traded freely on a stock exchange.
60Open corporation
a corporation whose stock can be bought and sold by any individual
61Franchise
A business established or operated under an authorization to sell or distribute a company's goods or services in a particular area
62Franchisee
A person who buys a franchise
63Franchisor
A company that develops a product concept and sells others the rights to make and sell the products.
64Intrapreneur
someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try to realize it
65Definition of a small business
An independently owned and operated for profit also it is not dominant in its field
665 factors of a small business
independently owned and operated, not dominant in its field of operation, meets size standard in terms of employees and sales
67Small businesses represent ___ % of all employer firms
99.7
68Benefits of being a certified small business
special loans and grants
69Agency that certifies small businesses
US Small Business Administration
70Percent of small businesses that fail within 5 years
50%
71The four categories of resources managed by business leaders
workers, financial resources, information, and equipment
72The 4 functions of management
planning, organizing, leading, controlling
73Mission statement
the foundation for setting specific goals and objectives
74Vision statement
a broad explanation of why the organization exist and where its trying to go
75SWOT analysis
strengths, weaknesses, opportunities, threats
76Top management
highest level of management, consisting of the president and other key company executives who develop strategic plans
77Middle management
the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling
78First line management
Supervisors who work directly with the employees who carry out the business's routine work
79Nonsupervisory employees
carry out everyday business standards and routines
80Strategic Planning
broad, long-range goals set by top managers
81Tactical Planning
the identification of specific, short-range objectives by lower-level managers
82Contingency Planning
The creation of backup plans in case primary plans fail
83Operational Planning
The setting of work standards and schedules
84Line and Staff organization
managers have direct control over the units and employees they supervise but have access to staff specialists for assistance
85Matrix organizational structure
work is structured around specific projects, products, or customer groups
86Span of control
the number of employees a manager supervises or should supervise
87Flat Organizational Structure
characteristic of decentralized companies with relatively few layers of management
88Tall organizational structure
characteristic of centralized companies with multiple layers of management
89Operations management
designing, improving, and managing the processes for sourcing material, overseeing suppliers, scheduling production, and managing inventory management to transform resources into goods and services
90Form utility
the value producers add to materials in the creation of finished goods and services
91Computer-aided design
businesses depending on 3D modeling software to create new products
92Computer-aided manufacturing
bringing computer-aided design into the manufacturing process
93Lean manufacturing
the production of goods using less of everything compared to mass production
94Mass customizations
tailoring products in a mass produced fashion
95Six Sigma Quality
a quality measure that allows only 3.4 defects per million opportunities
96ISO 9001
the common name given to quality management and assurance standards
97Assembly line
Production method that breaks down a complex job into a series of smaller tasks
98Process facility layout
similar equipment and functions are grouped together
99Fixed position facility layout
Places the product in one spot, and workers, materials, and equipment are brought to it; used for large or fragile products
100What is an organization's most valuable resource
people
101Human Resource Management
the process of determining human resource needs and recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals
102Title VII of the Civil Rights Act of 1964
Prohibits discrimination in employment based on sex, race, color, religion, or national origin in firms larger than 15 people
103Pregnancy Discrimination Act
Prohibits discrimination on the basis of pregnancy or childbirth
104Age Discrimination Act
Outlawed employment practices that discriminate against people 40 or older
105Affirmative Action
Policies aimed at reducing systemic discrimination and promoting equal opportunities
106Equal Pay Act of 1963
Specified that all genders doing equal jobs must be paid the same wage
107Americans with Disabilities Act
Prohibits discrimination on the basis of disabilities
108Positive reinforcement
rewarding desired behaviors to increase their likelihood of being repeated
109Goal of marketing
creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society
110Perceived value
the worth a customer assigns to a product or service
111Marketing concept
Customer orientation, service orientation, profit orientation
112Customer orientation
find out what consumers want and provide it
113Service orientation
main goal is customer satisfaction
114Profit orientation
focus on goods/services that earn the most profit
115Market orientation
prioritizes finding consumers' needs and providing them
116B2B
business to business
117B2C
business to consumer
118Four Ps of the Marketing Mix
product, price, place, promotion
1197 Ps of Marketing
product, price, place, promotion, people, process, physical evidence
120Stages of the marketing research process
identify problem, research plan development, research conduct, analysis and reporting
121Market segmentation
dividing the total market into groups with similar characteristics
122Target market
selecting groups an organization can serve profitably
123Geographic segmentation
dividing a market by cities, counties, states, or regions
124Demographic segmentation
dividing a market by age, income, or education
125Psychographic segmentation
dividing a market based on personality, values, lifestyle
126Concentrated/Niche Marketing
identifying small profitable segments and creating products for them
127Undifferentiated Marketing
mass marketing strategy targeting a broad audience with one message
128Multi-segment marketing
dividing the market into segments and tailoring strategies to each
129Product
any item or service a company offers to satisfy a need or desire
130Purpose of branding
to differentiate a product or business
131Product item
a specific product with a unique brand, size, or price
132Product line
a group of closely related products
133Product mix
all products an organization sells
134Manufacturer's brand
the brand name of a manufacturer
135Private-label brand
products sold under a retailer’s or distributor’s name
136Generic product
a product with no brand
137Positioning
how a product is perceived in the customer’s mind; related to target marketing because it shapes brand awareness
138Perceptual map
(definition not given in list)
139Axes on a perceptual map
Quantity and price
140Product Life Cycle
introduction, growth, maturity, decline
141Stage where sales peak
maturity
142New product pricing
strategies like skimming, penetration, or cost-plus
143Price skimming
setting a high initial price
144Penetration Pricing
setting a low initial price to quickly attract the market
145Psychological pricing
pricing that considers consumer psychology
146Odd-number pricing
setting prices slightly below whole numbers
147Multiple-unit pricing
Packaging identical products together at one price
148High-low pricing
frequent temporary price reductions
149Everyday low prices (EDLPs)
consistently low prices
150Profit
total revenue - total cost
151Break-even
when revenue equals expenses
152Fixed cost contribution
selling price per unit minus variable cost per unit
153Break-even calculation
Fixed costs / (selling price - variable cost per unit)
154Supply chain management
managing flows of materials, goods, and information among suppliers, the company, and consumers
155Logistics
management of operational details
156Inbound logistics
bringing materials and goods from suppliers to producers
157Reverse logistics
reclaiming recyclable and reusable materials, returns, and reworks
158Promotion
communication that informs, persuades, and reminds buyers
159Four promotional objectives
informing, reminding, persuading, connecting
160Advertising
paid media message to interest consumers
161Public Relations
managing public attitudes and organizational image
162Personal selling
personal, paid communication between buyer and seller
163Sales promotion
short-term incentives to encourage purchases
164Accounting
planning, recording, analyzing, and interpreting financial information
165Accounting cycle
the series of activities for recording financial information
166Accounting system
inputs, processing, outputs
167Managerial accounting
provides inside information for managers
168Financial Accounting
prepared for people outside the organization
169GAAP
Generally Accepted Accounting Principles
170Country that uses GAAP
United States
171IFRS
International Financial Reporting Standards
172Assets
money and valuables owned by a business
173Liabilities
amounts owed to creditors
174Owner's Equity
owners' share of the business after liabilities
175Fixed assets
long-term assets such as land, buildings, equipment
176Current Assets
assets convertible to cash within a year
177Intangible Assets
long-term, non-physical assets
178Three statements of cash flows
operating, investing, financial activities
179Annual reports
financial performance data for investors and public
180Companies required to publish annual reports
publicly traded companies
181Certified public accountant
state-certified accountant authorized to provide accounting services
182Auditing
reviewing and evaluating financial statement information
183Net sales
gross sales - returns, discounts, allowances
184Credit sales
sales where payment is not immediate
185Cost of Goods Sold
cost of merchandise sold or materials used
186Gross Profit
revenue minus cost of goods sold
187Depreciation
systematic write-off of asset cost over time
188Liquidity
ease of converting assets to cash
189Leverage
debt to equity
190Current ratio
current assets / current liabilities
191Quick Ratio
most liquid assets / current liabilities
192Meaning of quick ratio
less than 100% means bills can’t be paid without sales
193Financial leverage ratio
total liabilities / owners' equity
194Accounts receivable turnover
Net credit sales / average accounts receivable
195Inventory turnover
# of times inventory is sold per year or # days
196Finance
function that acquires and manages funds
197Financial management
managing resources to meet goals
198Reasons firms fail financially
undercapitalization, inadequate expense control, poor cash control
199Financial planning
analyzing money flows short and long term
200Short term forecasting
predicting revenues, costs, expenses for ≤1 year
201Cash flow forecast
predicts cash inflows/outflows
202Trade credit
buying now and paying later
203Selling on credit
risky
204Where credit sales appear on balance sheet
recorded as an asset until paid
205Negative cash flow
outflow exceeds inflow
206Seasonality
negative cash flow during off-season periods
2072/10 net 30
2% discount if paid within 10 days; otherwise full amount due in 30 days
208Promissory note
written promise to pay a supplier a specific sum
209Commercial paper
short-term financing for large corporations (unsecured notes)
210Unsecured bank loans
loans with no collateral
211Secured loan
loan backed by collateral
212Line of credit
pre-approved amount of unsecured funds available at a bank
213Factoring accounts receivable
selling receivables for cash
214Long-term loans
typically 3–7 years, up to 15–20
215Long-term loan agreement
promissory note requiring repayment with interest on schedule
216Corporate bonds
debt securities issued by companies
217Common stock
basic ownership in a firm
218Rights of common stock owners
vote on board, share in profits via dividends
219Preferred stock
priority in dividend payments over common stock
220Bond
certificate indicating investor loaned money to firm
221Maturity date
date bond issuer repays principal
222Dow Jones Industrial Average
measure of 30 major U.S. companies
223NASDAQ
largest online stock exchange
224S&P 500
index of 500 major U.S. companies