CONM374 Leadership and Decision Making

A title gives you ___. Behavior earns you ___.

Who developed Situational Leadership?

Situational Leadership: what determines the right style?

Situational style for someone new and eager with little skill

Situational style for someone with some skill but dipping confidence

Situational style for someone skilled but unsure or uneven

Situational style for someone skilled and committed

Who coined the term servant leadership?

Four servant leader behaviors

Toby: switched between directing, supporting and coaching depending on the task; always around to answer questions and lend a hand

Information; time

Yes, waiting is also a decision

Can I undo it?

Decide fast, then adjust

Slow down and get input

Ask the people closest to the problem; use the five steps when time allows; decide, then say it clearly; review it afterward

What did we expect? What actually happened? What will we do differently next time?

Hard to reverse

Hard to reverse (ask the inspector first)

Reversible (not hard)

Hard to reverse

Dumping frees up your afternoon; delegating is an investment that grows a person

Outcome, Constraints, Authority, Checkpoint

What done looks like, and why it matters

Budget, schedule, safety and quality limits

What they can decide without you

When and how you will check in

Slightly outside their comfort zone, not far beyond it

Accountability and support

Early and privately; in public

Asking questions that help someone find their own answer

When safety is at risk, in an emergency, or when they are brand new

Evidence, framing, and rapport

Compliance; buy-in

Character, competence, and consistency

Built slowly, lost fast

Core values, how you lead, how you develop others, the leader you are becoming

400-500 words; Authenticity, worth 13 points

Could everyone have written this exact sentence?

Perform; resets

Adrenaline and cortisol (fight or flight)

Chronic stress (marked as a guess in my notes)

It slows your sharpness and drops your focus

Stress is usually short term; burnout builds over a long period

Stress: too much, too fast. Burnout: empty, not enough left

Stress: over-engaged, everything urgent. Burnout: disengaged, going through the motions

Stress: usually yes. Burnout: you come back the same

Much; not enough

A syndrome from chronic workplace stress that has not been successfully managed

As an occupational phenomenon, not a medical condition

Exhaustion, distance (cynicism/negativism), reduced efficacy

Energy depletion, running on empty

Mental distance from the job, or negativism and cynicism about it

Feeling less effective at work you used to do well

Work, not the person; systems

Crew

Freudenberger & North

1 Compulsion to prove oneself, 2 Working harder, 3 Neglecting needs, 4 Displacement of conflicts

5 Revision of values, 6 Denial of emerging problems, 7 Withdrawal, 8 Obvious behavior changes

9 Depersonalization, 10 Inner emptiness, 11 Depression, 12 Burnout syndrome

They look like dedication

Professional help, not more willpower

Schedule compression, physical wear, financial pressure, isolation, disrupted sleep

Each is manageable alone, but they compound (stack over years)

A pattern, not a single bad day

Physical, behavioral, mental and emotional

Being accident prone

Withdrawal and obvious behavior changes

Say: 'Take the day off with pay, we are worried about you.' Change: reallocate resources

Increased aggression, changes in attitude, criminal addiction, poor hygiene, bloodshot eyes

Narcan/Naloxone on site; education, EAPs, peer support; recovery-friendly workplace policies; substance misuse resources

It's treatable; pathways to recovery; positive outcomes; support is key

53.3 per 100,000 U.S. workers

4x the national average and 5x all other construction fatalities combined

Increased risk taking, withdrawal, increased anger, poor performance, feeling like a burden

Build a supportive culture, be conscious of language, provide training & resources

Thinking about suicide with intent, may include a plan; an emergency

Wishing they weren't here; thoughts of death without a plan or intent to act right away

The ability to bounce back from challenges, adversity or setbacks; built through hardship

Growth mindset

Working out, time to yourself, spiritual, social, emotional; learn to say no to working late all the time

Being aware mentally and physically

Block out time and work margin into your schedule

In through the nose 4, hold 4, out through the mouth 4

Sustainable trade-offs, not a perfectly even split every week

A few non-negotiables

Time with family, attending kids' sporting events, health and wellbeing