Products and Innovation

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1
Product
Something that is produced and offered for sale in the market
2
Consumer Products
Bought by final consumers for personal consumption
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Industrial Products
Bought by individuals and organisations for further processing or for use in conducting a business
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Servitisation
Consists in selling solutions and outcomes to the customers, rather than tangible products
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Software-as-a-Service (SaaS)
Customers pay to use the software
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Products-as-a-Service (PaaS)
Customers rent the use of the product for subscription or free
7
Bain's B2C Element of Value Model
Social Impact, Life Changing Elements, Emotional Elements, Functional Elements
8
Service
Activity, benefit or satisfaction offered for sale; it is intangible and does nor result in ownsership of anything
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Four Service Characteristics
Intangibility, Inseparability, Variability, Perishability
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Level of Products
Core customer value, Actual, Augmented Product
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Value Proposition
The promise of value to be delievered and a belief from the customer thaat value will be experienced
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Benefits
Functional, Emotional, Self-expressive, Financial
13
Product Quality
The characteristics of a product or service that bear on its ability to satisfy stated or implied customer needs
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Total Quality Management (TQM)
An approach in which all of the company's people are involved in constantly improving the quality of products
15
Brand
A name, term, sign, symbol, or design or a combination of these thqt identifies the maker or seller of a product or service
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Packaging
Involves designing the container or wrapper for a product
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Product Portfolio
Collection of all items, both products and services, that a firm sells (Total number of product lines)
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Product Portfolio Management
Business managemnt and marketing practise that helps managers assess their products' cureent level of success
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Product Line Width
The total number of product lines in the product mix
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Product Line
Any one type of product in a product mix or a group of products sharing a common parental name or common characteristics
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Product Line Length
The number of products in a product line
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Product Life Cycle
Introduction, Growth, Maturity, Decline
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Product Development Process
Ideation, Viability, Development, Brand Development, Protect & Produce, Commercialisation
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Agile Innovation
Make hard things easy and creating new viable bsuiness offerings faster
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Scrum
Emphasises creative and adaptive teamwork in solving complex problems, lean development and Kanban
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Innovation
Anything customers perceive as new
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Radical Innnovations
Introduce a truly new design that displaces previous design
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Discountinuous Innovations
New to the world products
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Disruptive Innovation
Occurs when a new entrant in a market offers a functional alternative to the underserves, often time at a lower price
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Continuous Innovations
Involve an incremental change in product design, product components and/or related products
31
Social Innovation
New solutions for social issues that are more efficent, effective and sustainable than the existing ones
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