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-is the art of creating value for customers: Why marketing is much more than just a sales pitch.
Marketing
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MARKETING
VALUE CREATION
BUILDING RELATIONSHIP
STRATEGIC PURPOSE
THE CORE DIFFERENCE
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- Identifying a problem and providing a solution that customers are willing to pay for.
Value Creation
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- Moving beyond one-time transactions to create long-term
customer loyalty.
Building
Relationships
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- Ensuring the business meets its objectives by serving the market's interests.
m
Strategic Purpose
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- Selling focuses on the needs of the seller; marketing focuses on the needs of the buyer.
The Core Difference
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: Tracing the journey from mass production to societal well-being.
Marketing's Five Evolutionary Stages
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5 EVOLUTIONARY STAGES
PRODUCTION ERA
PRODUCT ERA
SALES ERA
MARKETING ERA
SOCIETAL ERA
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- Focus on high production efficiency and low costs; "if we build it, they will come."
Production Era
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-Focus on making the "best" product with the most features, regardless of specific needs.
Product Era
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- Aggressive promotion and "hard selling" to move inventory.
Sales Era
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- Determining the needs of target markets and delivering satisfaction better than competitors.
Marketing Era
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- Balancing company profits, consumer wants, and the long-term interests of society.
Societal Era
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The first step in relationships.
Identifying needs
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IDENTIFYING NEEDS 4
IDENTIFY NEEDS
DELIVER SATISFACTION
FOSTER LOYALTY
DRIVE GROWTH
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- Using research to find gaps in the market or unsolved problems.
Identify Needs
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- Ensuring the product or service performs as promised to build trust.
Deliver Satisfaction
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- Maintaining communication so customers return for future needs.
Foster Loyalty
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- Converting satisfied customers into brand advocates who help the business scale.
Drive Growth
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-provide a strategic framework for execution
- Balancing the marketing mix to reach the target audience.
The 4Ps
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- The goods or services offered. Designing a smartphone with a high-quality camera..
Product
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- The amount customers pay. Offering student discounts or premium pricing.
Price
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- Where the product is sold. Selling via an app, website, or physical retail store.
Place
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- Communication with buyers. Using Instagram ads or TV commercials to build awareness
Promotion
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4p’s
PRODUCT
PRICE
PLACE
PROMOTION
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-helps reach the right audience effectively:
-Dividing the broad market
into manageable, specific groups.
Market segmentation
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Market segmentation
GEOGRAPHIC
PSYCHOGRAPIC
DEMOGRAPHIC
BEHAVIORAL
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- Focusing on specific nations, regions, cities, or neighborhoods.
Geographic
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- Targeting based on social class, lifestyle, or personality traits
Psychographic
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- Segmenting by age, gender, income, or education level.
Demographic
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- Looking at how customers use a product or their loyalty to a brand
Behavioral
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internal and external factors shape marketing environment:
INTERNAL FACTORS
ECONOMIC CLIMATE
SOCIAL TRENDS
TECHNOLOGIES SHIFT
LEGAL&COMPETITIVE
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- The company's culture, financial resources, and available technology.
Internal Factors
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- Consumer spending power and inflation rates.
Economic Climate
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- Changes in cultural values, such as the rise of eco-friendly products.
Social Trends
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- How new inventions like Al change how we shop and communicate.
Technological Shifts
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- Government regulations and the actions of rival businesses.
Legal & Competitive
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: The invisible engine behind global trade and consumer choice.
Marketing Drives Growth
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Marketing Drives Growth
FOR BUSINESS
FOR CUSTOMERS
FOR ECONOMY
EMPLOYMENT
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- It is the primary source of revenue and market intelligence.
For Businesses
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- It provides information, variety, and easier access to needed goods.
For Customers
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- It fuels competition, leading to lower prices and constant innovation.
For the Economy
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- Thousands of jobs exist in advertising, research, logistics, and sales.
Employment
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: A real-world case study in effective consumer
marketing
Nike's Emotional
Brand Storytelling
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Nike's Emotional
Brand Storytelling
PRODUCT INNOVATION
EMOTIONAL CONNECTION
TARGETING
PROMOTION
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- Constant updates to shoe technology keep the brand fresh.
.
Product Innovation
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- Marketing focuses on the struggle and triumph of the athlete.
Emotional Connection
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- They segment by sport, lifestyle, and even professional level.
Targeting
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- Using world-class athletes to represent the brand's core values
Promotion
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