1 -is the art of creating value for customers: Why marketing is much more than just a sales pitch.
Marketing
2MARKETING
VALUE CREATION
BUILDING RELATIONSHIP
STRATEGIC PURPOSE
THE CORE DIFFERENCE
3 - Identifying a problem and providing a solution that customers are willing to pay for.
Value Creation
4 - Moving beyond one-time transactions to create long-term
customer loyalty.
Building
Relationships
5 - Ensuring the business meets its objectives by serving the market's interests.
m
Strategic Purpose
6 - Selling focuses on the needs of the seller; marketing focuses on the needs of the buyer.
The Core Difference
7: Tracing the journey from mass production to societal well-being.
Marketing's Five Evolutionary Stages
85 EVOLUTIONARY STAGES
PRODUCTION ERA
PRODUCT ERA
SALES ERA
MARKETING ERA
SOCIETAL ERA
9 - Focus on high production efficiency and low costs; "if we build it, they will come."
Production Era
10 -Focus on making the "best" product with the most features, regardless of specific needs.
Product Era
11 - Aggressive promotion and "hard selling" to move inventory.
Sales Era
12 - Determining the needs of target markets and delivering satisfaction better than competitors.
Marketing Era
13 - Balancing company profits, consumer wants, and the long-term interests of society.
Societal Era
14
The first step in relationships.
Identifying needs
15IDENTIFYING NEEDS 4
IDENTIFY NEEDS
DELIVER SATISFACTION
FOSTER LOYALTY
DRIVE GROWTH
16 - Using research to find gaps in the market or unsolved problems.
Identify Needs
17- Ensuring the product or service performs as promised to build trust.
Deliver Satisfaction
18 - Maintaining communication so customers return for future needs.
Foster Loyalty
19 - Converting satisfied customers into brand advocates who help the business scale.
Drive Growth
20-provide a strategic framework for execution
- Balancing the marketing mix to reach the target audience.
The 4Ps
21 - The goods or services offered. Designing a smartphone with a high-quality camera..
Product
22 - The amount customers pay. Offering student discounts or premium pricing.
Price
23 - Where the product is sold. Selling via an app, website, or physical retail store.
Place
24 - Communication with buyers. Using Instagram ads or TV commercials to build awareness
Promotion
254p’s
PRODUCT
PRICE
PLACE
PROMOTION
26-helps reach the right audience effectively:
-Dividing the broad market
into manageable, specific groups.
Market segmentation
27Market segmentation
GEOGRAPHIC
PSYCHOGRAPIC
DEMOGRAPHIC
BEHAVIORAL
28 - Focusing on specific nations, regions, cities, or neighborhoods.
Geographic
29 - Targeting based on social class, lifestyle, or personality traits
Psychographic
30 - Segmenting by age, gender, income, or education level.
Demographic
31 - Looking at how customers use a product or their loyalty to a brand
Behavioral
32internal and external factors shape marketing environment:
INTERNAL FACTORS
ECONOMIC CLIMATE
SOCIAL TRENDS
TECHNOLOGIES SHIFT
LEGAL&COMPETITIVE
33 - The company's culture, financial resources, and available technology.
Internal Factors
34 - Consumer spending power and inflation rates.
Economic Climate
35 - Changes in cultural values, such as the rise of eco-friendly products.
Social Trends
36- How new inventions like Al change how we shop and communicate.
Technological Shifts
37 - Government regulations and the actions of rival businesses.
Legal & Competitive
38: The invisible engine behind global trade and consumer choice.
Marketing Drives Growth
39Marketing Drives Growth
FOR BUSINESS
FOR CUSTOMERS
FOR ECONOMY
EMPLOYMENT
40 - It is the primary source of revenue and market intelligence.
For Businesses
41 - It provides information, variety, and easier access to needed goods.
For Customers
42 - It fuels competition, leading to lower prices and constant innovation.
For the Economy
43 - Thousands of jobs exist in advertising, research, logistics, and sales.
Employment
44: A real-world case study in effective consumer
marketing
Nike's Emotional
Brand Storytelling
45Nike's Emotional
Brand Storytelling
PRODUCT INNOVATION
EMOTIONAL CONNECTION
TARGETING
PROMOTION
46 - Constant updates to shoe technology keep the brand fresh.
.
Product Innovation
47 - Marketing focuses on the struggle and triumph of the athlete.
Emotional Connection
48 - They segment by sport, lifestyle, and even professional level.
Targeting
49 - Using world-class athletes to represent the brand's core values
Promotion