Op Mgt E1 Review

Operations management is applicable

Which of the following does not use operations management

Which of the following is NOT a trend in operations management

Which of the following tasks within a manufacturing firm is performed by the operations function

Which of the following statements about the operations function is NOT correct

Reasons to study operations management include learning about

Which strategic operations management decision involves establishing policies and proceduresto identify and achieve the customer's quality expectations?

Henry Ford is noted for his contributions to:

Which strategic operations management decision requires judgments regarding nearness tocustomers, suppliers, and talent, while considering costs, infrastructure, logistics, and governme

Which is NOT true regarding differences between goods and services

Which of the following is not a characteristic of service operations?

Which of the following is NOT a typical service attribute?

Which of the following attributes is most typical of a service

Which of the following is a similarity between goods and services?

Productivity is generally more difficult to improve in the ----- sector than in the ---- sector

Productivity can be improved by reducing --- while holding --- constant.

productivity=

multiple factor productivity =

The supply chain for a brewery would include -- such as hops and barley aswell as -- such as bottles and cans.

When using the low-cost strategy for supply chain management, a firm should design itsdistribution network to sell through

Which of the following would NOT be part of a firm's low-cost supply chain strategy?

If a business adopts a low-cost strategy, it should build a supply chain with

The transfer of some of what are traditional internal activities and resources of a firm to outsidevendors is

A disadvantage of the "few suppliers" sourcing strategy is

Which of the following is NOT a condition that favors the success of vertical integratio

Vertical integration appears particularly advantageous when the organization ha

When Daimler and BMW pooled resources to develop standardized auto components, thesourcing strategy could best be described by which of the following

Which of the following is NOT one of the risk mitigation tactics for the "Political" category ofsupply chain risk

Which approach uses multiple integrated channels of both communication and shipping

The effect of the lack of synchronization among supply chain members is referred to as which ofthe following

What term is used to describe the outsourcing of logistics

While freight rates are often based on very complicated pricing systems, in general, the primaryfreight price factor is based on which of the following attributes

Warehouses sometimes perform certain other functions besides storing goods. Which of thefollowing is NOT typically one of those functions

In supply chain management, ethical issues

The inventory turnover ratio used in measuring supply chain efficiency is found by the ratio ofwhich of the following?

what are the five parts of the Supply Chain Operations Reference(SCOR) model?

are Mexican factories frequently located along the U.S.-Mexico border.

Cost reduction in international operations can take place because of:

The fundamental purpose for the existence of any organization is described by it

action plan to achieve the mission

Functional strategies are shaped by

A firm can effectively use its operations function to yield competitive advantage through all ofthe following EXCEPT
A. customization of the product.B. setting equipment utilization goals below the industry average.C. speed of delivery.D. constant innovation of new products.E. maintaining a variety of product options

Which of the following is an example of competing on the basis of differentiation
A. A firm manufactures its product with less raw material waste than its competitors do.B. A firm's products are introduced into the market faster than its competitors' products are.C. A firm's distribution network routinely delivers its product on time.D. A firm offers a much broader product line than its competitors do.E. A firm advertises more than its competitors do

Which of the following is NOT an example of competing on the basis of differentiation
A. A car manufacturer offers the best warranty in the automobile industry.B. A firm designs its smart phone product with unique features.C. A movie theater distinguishes itself by offering cinema suites and dine-in options.D. A firm offers a much broader product line than its competitors do.E. A firm advertises more than its competitors do

Which of the following is the best example of competing on low-cost leadership?
A. A firm produces its product with less raw material waste than its competitors do.B. A firm offers more reliable products than its competitors do.C. A firm's products are introduced into the market faster than its competitors' products are.D. A firm's research and development department generates many ideas for new products.E. A firm advertises more than its competitors do

In the product life cycle, the best stage to increase market share is

n which stage of the product life cycle is it important to defend market position?

Outsourcing manufacturing is also known as

Advantages of outsourcing do NOT include
A. cost savings.B. gaining outside expertise.C. maintaining a focus on core competencies.D. accessing outside technology.E. potential creation of future competition

WBS stands for which of the following project management tools

A definition of the hierarchy of project tasks, subtasks, and work package

roject scheduling serves all the following purposes EXCEPT which one
A. It shows the relationship of each activity to others.B. It identifies the precedence relationships among activities.C. It encourages the setting of fuzzy time and cost estimates for each activity.D. It shows the relationship of each activity to the whole project

A sequence of activities that leads from the starting node to the finishing node is called

PERT is an abbreviation for which of the following methodologies

Concerning PERT and CPM

he difference between AON and AOA networks is that
A. AOA networks sometimes require dummy activities.B. nodes consume no resources or time in AOA networks.C. both are acceptable in practice; however, Microsoft Project uses AON.D. nodes designate activities in AON, while arrows designate activities in AOA.E. all of these are true

on cpm All activities on the critical path have their -- equal to the --- -- of all immediatepredecessors

If a specific project has multiple critical paths, all of them will have

The ________ distribution is used by PERT analysis to calculate expected activity times andvariances.

The expected activity time in PERT analysis is calculated as

The expected time estimate for pert is calculated as

Which of the following statements regarding PERT analysis is NOT true
A. Each activity has three estimates of its duration.B. Project variance is the sum of all critical activity variances.C. Project standard deviation is the sum of all critical activity standard deviations.D. Only critical activities contribute to the project variance.E. The most likely time is different from the expected activity time

Crashing is possible even if there are multiple

slack=

Forecasts are usually classified by time horizon into which three categories?

A forecast with a time horizon of about 3 months to 3 years is typically called

Forecasts used for new product planning, capital expenditures, facility location or expansion, andR&D typically utilize a

Which of the following most requires long-range forecasting (as opposed to short-range ormedium-range forecasting) for its planning purposes?

Short-range forecasts tend to ________ longer-range forecasts.

What forecasting systems combine the intelligence of multiple supply chain partner

The two general approaches to forecasting are

The forecasting technique that pools the opinions of a group of experts or managers is known as

Which of the following is NOT a type of qualitative forecasting
A. jury of executive opinionB. sales force compositeC. market surveyD. Delphi methodE. moving average

The forecasting method which uses anonymous questionnaires to achieve a consensus forecast is

Which of the following techniques uses variables such as price and promotional expenditures,which are related to product demand, to predict demand?

Which of the following statements about time-series forecasting is TRUE?
A. It is always based on the assumption that future demand will be the same as past demand.B. It makes extensive use of the data collected in the qualitative approach.C. It is based on the assumption that the analysis of past demand helps predict future demand.D. Because it accounts for trends, cycles, and seasonal patterns, it is always more powerful thanassociative forecasting.E. All of these are true

Gradual upward or downward movement of data over time is called

In time series, which of the following CANNOT be predicted
A. large increases in demandB. cyclesC. seasonal fluctuationsD. random variationsE. large decreases in demand

Fed up with her working conditions at the call center, Lisa decides to invest in a state-of-the-artsewing machine and produce limited quantities of her own clothing designs. After a few monthsof operation, she decides to apply some of the forecasting techniques she mastered in school.Which of these statements about her forecasts is correct?
A. Her forecasts will probably be 100% accurate.B. Her demand forecasts for a year from now will probably be more accurate than herdemand forecasts for three months from now.C. Her demand forecasts for each style of skirt will be more accurate than her demandforecasts for all skirts.D. The best way for her to determine the amount of fabric she needs is to forecast it based onher customer orders for each type of skirt

Which of the following statements comparing exponential smoothing to the weighted movingaverage technique is TRUE?
A. Exponential smoothing is more easily used in combination with the Delphi method.B. More emphasis can be placed on recent values using the weighted moving average.C. Exponential smoothing is considerably more difficult to implement on a computer.D. Exponential smoothing typically requires less record keeping of past data.E. Exponential smoothing allows one to develop forecasts for multiple periods, whereas theweighted moving average technique does not.

Which of the following smoothing constants would make an exponential smoothing forecastequivalent to a naive forecast?A. 0B. 1 divided by the number of periodsC. 0.5D. 1.0E. cannot be determined

Use a three-period weighted moving average with Wt = 0.7, Wt-1 = 0.2, and Wt-2 = 0.1 to forecastdemand for July

Given an actual demand this period of 100, a forecast value for this period of 110, and an alphaof .7, what is the exponential smoothing forecast for next period?

Given a prior forecast demand value of 230, a related actual demand value of 250, and asmoothing constant alpha of 0.1, what is the exponential smoothing forecast value for thefollowing period?

The primary method for associative forecasting

The mean absolute deviation (MAD) is used to

expresses the error as a percent of the actual value

Which of these forecasts is the most accurate?

In which stage of the product life cycle should product strategy focus on process modifications asthe product is being "fine-tuned" for the market

A product's life cycle is divided into four stages, which are

At which stage of the product life cycle is product strategy likely to focus on improved cost control?

is used to rank a company's products to determine which products represent the bestuse of the firm's resources, or, perhaps, to determine which products are to be eliminate

determines what will satisfy the customer.
B. translates customer desires into the target design.C. is used early in the design process.D. is used to determine where to deploy quality efforts

Quality function deployment (QFD

The aim of quality function deployment (QFD) is

graphic technique for defining the relationship between customer desires and product (orservice) is

Which of the following is primarily used to help design products that will connect productattributes with customer desires?

A result of concurrent engineering in product design is

Which of the following is a characteristic of concurrent engineering?
A. Integrated computer-assisted designB. Using automated guided vehiclesC. Separate development teams working at onceD. Having an excellent forecasting systemE. The design-build-test cycle

Bridget's Hamburger Stand uses only 7 ingredients but offers 15 different burgers. This processis known as:

3-D printing has proven to be particularly advantageous for

Which of the following typically shows the hierarchy of components, their description, and thequantity of each required to make one unit of a product

The hierarchy of components, their description, and the quantity of each required to make oneunit of a product are documented on:

An operations manager has carefully examined the 1500 parts produced in his factory andclassified them into 30 families with geometric similarities using codes that contain designattributes. This is an example of:

shows graphically how the product is assembled

A restaurant kitchen contains a wall poster that shows, for each sandwich on the menu, a sketchof the ingredients and how they are arranged to make the sandwich. This is an example

A document for production that gives the instruction to make a given quantity of a particular item,usually to a given schedule, is

service design generally differs from product design in which of the following way

Which of the following is NOT a service design technique used to increase service efficiency?
A. increase customer interactionB. delay customizationC. automationD. modularizationE. limit the options

The role of decision trees in product design is to

Corporate social responsibility involves managerial decision-making that considers what threeimpacts?

One way to think of sustainability is to consider the systems necessary to support the triplebottom line of the three Ps, which are

Companies can improve the triple bottom line with sustainability by minimizing what fourthings?

The measure of total greenhouse gas emissions caused directly or indirectly by an organization,a product, an event, or a person is known as

Products are more likely to be "environmentally friendly" when they are made:

What does ISO stand for?