1benefits of having a union
job security, higher wages, better health care
2A soft issue leading employees to organize would be
lack of recognition from mgt
3what industries are being targetted by unions
hospitality, healthcare, entertainment
4what can managers do to discourage unionization
share facts
5who governs union activity in the US
NLRB
6Wage increase with a larger percent in the first year of the contract
front end loaded
7amount of money paid out of pocket before healthcare kicks in
deductable
8mandatory benefits employers provide
soc sec, unemploy, work comp
9jury duty, holidays, and personal time are all
pay for time not worked
10unions promote based on
seniority
11formal complaint filed by ee or union ab aspects of the employment relationship
greivance
12final attempt to save an ee job
last chance agreement
13their decision is final and binding to both parties
arbitrator
14proper reason for discipline or discharge
just cause
15mutual gains, interest based, and prinipled negotiations are all names for what
integrative bargaining
16employer withholding employment during labor dispute
lock out
17preventing and resolving problems involving individuals which arise out of or affect work situations and creating strong relationships between the employer and employees
ee relations
18good ee relations include
Fair and consistent treatment,Prevent and resolve probs,Competitive edge,Focus on Issues affecting ee,Stakeholders are considered
19Effective ee rel process include
assessing wf from sup vis and hr, leadership training, define real/potential wf issues, proactivty take measures to fix issues
20strong ee relations=
union free, empowered ee, happy customers, higher profit
21Any activity between management and unions or employees concerning the negotiation or implementation of a collective bargaining agreement
labor relations
22A written and signed document between an employer entity and a labor organization specifying the terms and conditions of employment for a specified period of time Also known as the “agreement” or “contract”
collective bargaining agreement
23The particular group of employees represented by the union in collective bargaining
bargaining unit
24any employee, committee or other organization of any kind in which employees deal with employers concerning grievances, labor disputes, wages, hours, or working conditions
labor organizations
25pros of a union
fair treatment, job security, voice, higher wages and benefits, work conditions
26cons of a union
Wedge between ee and company,Time consuming,Dues,Strike
27examples of hard issues
Better wage, hours, work conditions
28examples of soft issues
Recognition, hopelessness, double standards etc
29in Oppressive places of employment
workers unionize
30reasons for decline in the union
Labor force structure change,Employment law
31union for specific trade
craft
32union for whole work force
industrial
33oversees most labor relations activities in the private sector
national labor relations board
35A movement initiated by dissatisfied employees or a unionorganizer to submit a representation petition to the NLRB andwin a representation election, thus providing union certificationand collective bargaining
organizing drive
36Members are encouraged by their union to seek employmentat a nonunion company Once hired, they promote unionization The union may supplement their regular pay to provide equitywith a “union” wage
salting
37Things a manager may not do, they are told to remember“TIPS”:
threaten, interegate, promise, spy
38Things a managers can do to discourage unionization:
facts, opnions, rule, experience
39major components of collective bargaining agreement
wages, job security, benefits
40considered most important and difficult bargaining issue
wages
41may be defined as:
Pay for time worked
Pay for units produced
pay
42“equal pay for
equal work
43pay system that :Flat rate of pay for each job classification Some agreements provide a pay range for each job
standard
44pay system that: Pays newly hired workers less than current employees performing the same or similar jobs
two tier
45pay system that: Specify increases in base pay to take effect on future dates during a multiyear contract
deffered wage
46wage deferal with larger proportion of total percentage increase in the first year of the agreement
front end loading
47wage defferal with provides lower wage adjustments in the first year, with higher increases in later years
back loaded
48Escalator clause to keep wage rates on pace with inflation
Cost‐of‐Living Adjustments (COLA)
49wage system for bonuses
Profit sharing
50these Provide information on external labor market conditions• Helps assure that negotiated wage rates are justified by marketconditions
wage survey
51benefits employers are required to provide
soc sec, unemploy, work comp
52negotiated benefits employers provide
income maintenance, healthcare, pto, premium pay, ee services
53which guarantees a monthly payment to a former employee during retirement
pension
54pension plan in which Upon retirement provides a stipulated, fixed amount of income
defined benefit
55pension plan in which Employer makes specified contribution
defined contribution
56you pay before health care kicks in
deductable
57amount due every month to have health care
monthly premium
58amount or percent out of pocket paid on health care
copay
59vacation plan that length increases longer with the company
graduated
60vacation plan that compares amount vacation given to hours/days worked in a given time
uniform
61vacation plan that
ratio to work
62Additional hourly rates of pay provided to employees who work the least desirable hours
shift differentials
63 set of rules and procedures within an agreement that determine the allocation of certain job situations including promotion, layoff and recall, as well as certain economic benefits based on length of service
seniority system
64union officers and committee can override layoffs
super seniority
65Employees with greater seniority, whose jobs have been phased out, have the right to displace workers with less seniority, if they are at least “as qualified
bumping
66Requires employers to provide 60 days of advance written notice to employees and communities of either a plant closing or mass layoffs
Worker Adjustment and Retraining Notification Act (WARN)
67Any formal complaint filed by an employee or union concerning anyaspect of the employment relationship
grievance
68generally a perceived violation of a contract provision
grievance
69o 1. Talk to supervisor w/someone in union 2. Written 3. Steward, dept head 4. Union committee, direc personnel, industrial relations 5. Arbitration
grievance procedure
70A process in which the parties involved agree to
submit an unresolved dispute to a neutral third party, whose
decision is final and binding
arbitration
71A wide range of offenses ranging from serious, such as fighting or
threatening others, to minor offenses, such as failing to punch a
timecard,
ee misconduct
72offenses in which warrant immediate discharge without the necessity
of prior warnings or attempts at corrective action
serious
73call for attempts at corrective action and do not call
for discharge for the first offense
minor
74steps used to correct minor offenses
progressive discipline
75facilitates the parties
developing a resolution of the grievance themselves and thus
avoiding arbitration
mediator
76type of arbitration used to solve impass in negotiation
interest
77type of arbitration used to solve grievances
rights
78The arbitrator's decision in a grievance case,
presented in written format and signed by the arbitrator
arbitrators award
79A negotiation method described as a “win-lose” situation, in
which resources are viewed as fixed and limited, and each
side wants to maximize its share
distributive
80key elements of distributive bargaining
Target point
Resistance point
Initial offer
Settlement range
Settlement point
81Both sides seek ways to integrate the interests of both sides into
mutually agreeable options
the goals are To create as much value as possible for both sides and To claim as much value as possible for their own interests
integrative
82key components of integrative bargaining
Emphasize interests versus positions,Separate people from issues,Focus on objective criteria,Develop mutual gains options
83stages of the barginaing process
prep, bargain, resolve
84when selecting negotiation team consider
smaller numb ppl, qualifications like mgt, union reps, emotionally stable
85Presenting an issue to the other side in a negotiation in a way
that is convincing and causes the other side to “see” the
proposal in a different light
framing
86no solution/ progress has been made
impasse
87options when an impass occurs
third party intervention,Continue the old contract on day-to-day basis
Lockout staged by employer
Strike called by the union
88strikers not entitled to reinstatement if their jobs have
been filled with permanent replacements
economic
89- strikers entitled to reinstatement even if the
position has been filled
unfair labor practice
90Employer may withhold employment during a labor dispute to resist
union demands
lockout