1means the exchange of information in written format for the process of business activities
business correspondence
2what are the 4 major types of business correspondence
~ business letterrs
~ business memo/memorandum
~ business faxes
~ business email
3are the most formal method of communication
business letters
4is a document used for internal communication within an organization
business memo/memorandum
5have been around even longer that memos, but not for long time, very few people had access to this
business faxes
6is considered as the reigning queen of business correspondence.
business email
7starts off with a very strong statement to capture the interest of the reader
sales letter
8are sent by consumers or businesses to a manufacturer, retailer or wholesaler to order goods or services
order letters
9the words and tone you choose in a letter complaining to a business may be deciding factor on whether your complaint is satisfied
complaint letters
10is normally sent in response to a claim or complaint
adjustment letter
11ask question or elicit information from the recipient
inquiry letters
12are usually sent after some type of initial communication
follow up letter
13prospective employers often ask job applicants for letter of recommendation before hiring them
letters of recommendation
14act as simple receipts. businesses send them to let others know that they have received a prior communication
acknowledgement letters
15they are used to describe what is enclosed, why is it being sent and what is the recipient should do with it
cover letters
16is usually sent to his immediate manager giving him notice and letting him know when the last day of employment will be
letters of resignation
17give the 7 c's of communication
1. clear
2. concise
3. concrete
4. correction
5. coherent
6. complete
7. corteous
18when writing or speaking about someone, be clear about your goal or message
clear
19you stick to the point and keep it brief
concise
20the audience has a clear picture of what you're telling them
concrete
21correct communication is also error free communication
correction
22all points are connected and relevant to the main topic
coherent
23the audience has everything they need to be informed
complete
24there are no hidden insult or passive aggressive tones
courteous
25all the elements are alignes to the left margin and there are no indented lines
full block style
26all body paragraphs begin with left margin
modified block style
27similar to the modified block business letter stlye except that the first line of each paragraph is indented
indented or semi block style
28job seekers frequently send a cover letter along with their curriculum vitae or applications for employment
application letter
29contains the basic part and should be 3 or 4 paragraphs long
body
30finish your letter with appropiate complimentary closing
closing letter