rnw business correspondence

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1
means the exchange of information in written format for the process of business activities
business correspondence
2
what are the 4 major types of business correspondence
~ business letterrs
~ business memo/memorandum
~ business faxes
~ business email
3
are the most formal method of communication
business letters
4
is a document used for internal communication within an organization
business memo/memorandum
5
have been around even longer that memos, but not for long time, very few people had access to this
business faxes
6
is considered as the reigning queen of business correspondence.
business email
7
starts off with a very strong statement to capture the interest of the reader
sales letter
8
are sent by consumers or businesses to a manufacturer, retailer or wholesaler to order goods or services
order letters
9
the words and tone you choose in a letter complaining to a business may be deciding factor on whether your complaint is satisfied
complaint letters
10
is normally sent in response to a claim or complaint
adjustment letter
11
ask question or elicit information from the recipient
inquiry letters
12
are usually sent after some type of initial communication
follow up letter
13
prospective employers often ask job applicants for letter of recommendation before hiring them
letters of recommendation
14
act as simple receipts. businesses send them to let others know that they have received a prior communication
acknowledgement letters
15
they are used to describe what is enclosed, why is it being sent and what is the recipient should do with it
cover letters
16
is usually sent to his immediate manager giving him notice and letting him know when the last day of employment will be
letters of resignation
17
give the 7 c's of communication
1. clear
2. concise
3. concrete
4. correction
5. coherent
6. complete
7. corteous
18
when writing or speaking about someone, be clear about your goal or message
clear
19
you stick to the point and keep it brief
concise
20
the audience has a clear picture of what you're telling them
concrete
21
correct communication is also error free communication
correction
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all points are connected and relevant to the main topic
coherent
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the audience has everything they need to be informed
complete
24
there are no hidden insult or passive aggressive tones
courteous
25
all the elements are alignes to the left margin and there are no indented lines
full block style
26
all body paragraphs begin with left margin
modified block style
27
similar to the modified block business letter stlye except that the first line of each paragraph is indented
indented or semi block style
28
job seekers frequently send a cover letter along with their curriculum vitae or applications for employment
application letter
29
contains the basic part and should be 3 or 4 paragraphs long
body
30
finish your letter with appropiate complimentary closing
closing letter
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