Questions

Windows 10 Home
What version of Windows 8.1 does not have the ability to lock the hard drive so that it is unusable if removed from a laptop?

Windows 8.1 Enterprise
Window 8.1 Core
Windows 8.1 Pro

Window 8.1 Core
In Windows 10, you can find this user-friendly interface to access numerous Windows settings

What is the name of this user-friendly interface?

Settings app
Administrative Tools
Control Panel

Settings app
Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer. Where can Wanda find this information quickly in Windows 10?

System window
Windows Information
UEFI/BIOS System information

System window
When working with customers, you should always try to keep a positive attitude. Why is it important to maintain a positive attitude when working with customers?

Shows that you have the knowledge needed to fix the problem.
Helps you to be more reliable.
Helps the customer feel confident you can fix the problem.

Helps to establish a good customer relationship.
Henry is sent to work with a customer at the company's satellite branch in another town. During his visit, he notices that most of the computer users are not following the corporate guidelines on password safety and are looking at their personal emails, which is not allowed for security reasons.

Ignore the security problems.
Train the employees on why these issues are security concerns.
Confront the employees about the issue.

Train the employees on why these issues are security concerns.
Derek is working at the help desk when he receives a call from a client about an issue with the company's email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general.
What should Derek do to defuse the situation?

Hang up the phone.
Call the supervisor and ask for help with the customer.
Let the customer vent and then restart the conversation.

Let the customer vent and then restart the conversation.
During your service call at the residence of a customer, you discover you will need a part that you don't currently have.
What should you do in this case?

Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.
Tell the customer you need the part, do research on the part, and schedule a time to come back and fix the computer.
Tell the customer to purchase the part and call when she receives it.

Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.
Which of the following is not considered good customer service? (Select all that apply.)

Disclose the experience on social media.
Meet expectations.
Be on time.
Meet timelines, and if not possible, explain why.
Follow up with the customer.

Disclose the experience on social media.
John recently upgraded from Windows 8.1 to Windows 10, after the upgrade is complete, on the right-hand side of his desktop there is a new area that contains a way to toggle several Windows features on and off, access the Settings app, and view notifications.]\
What is this area called in Windows 10?

Control Panel
Task View
Action Center

Action Center
Manuel is working on a project in Visual Studio. He wants to keep this program showing on the entire desktop, but he also needs to have several other applications open so that he can research the project.

What feature in Windows 10 will allow Manuel to view Visual Studio on the full desktop and have other applications open at the same time?

Live tiles
Task View
PowerShell

Task View
Richard has been called to the human resources department to repair a desktop computer. The woman using the computer is currently working on the company's payroll and wants to get her computer working quickly so that everyone will be paid on time. While working at her desk, Richard notices that the paperwork she is entering into the system has his coworkers' bank account information.What should Richard do when he discovers this paperwork?

Ignore the paper and finish working on the computer.
This information might be useful to have, so he should take a picture.
Put something over the papers so that he can't see the information.

Ask the client to remove the documents.
During your discussion with a client about a problem with his computer, you realize that he is explaining a problem you have seen several times. What should you do when you realize you understand the problem?

Actively listen to the client until he finishes explaining the problem.
While the client is explaining the problem, start looking up the fix for the problem on your phone.
Ignore what the client is saying and get to work.

Actively listen to the client until he finishes explaining the problem.
Isaac was assigned to work on a computer in his company's R&D department. While working on the system, Isaac received several text messages and emails from his coworkers about another issue in the data center. Isaac answered the text messages as they came in and finished working on the computer system in the R&D department. The next day Isaac was called into his supervisor's office. His supervisor told him that he received a complaint that Isaac was on his phone instead of working on the problem with the computer.
​
What should Isaac have done differently to avoid this complaint?

Provided proper documentation.
Made sure he was culturally sensitive.
Avoided distractions.

Avoided distractions.
Patrick is working on a computer that is having wireless network connection issues. Patrick decides that he needs to take the laptop with him to repair it and then return it to the user. While Patrick is replacing the wireless network card, he receives a phone call from the user. The user wants to know where the laptop is because he is leaving on a business trip that day and needs the computer.

​What should Patrick have done to avoid this situation?

Actively listened to the user.
Not been distracted by text messages while working on the computer.
Provided proper documentation on the service provided.

Offered the user different repair options.
What type of software is used to control a computer?

Interface
Operating system
Application

Operating system
What is another name for several small utility programs that are found in the Control Panel?

Downloads
Extensions
Applets

Applets
What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?

File extension
File name
File version

File extension
What is the maximum amount of memory supported by a 32-bit Windows operating system?

32GB
1GB
4GB

4GB
Jerry is working at the desk of a client in the marketing department of his company. The client thinks that the problem is the video card, because he has a computer at home with the same problem. The client explains to Jerry that when he fixed the problem, he had to reseat the video card.
What should Jerry do when dealing with the client? (Select all that apply.)

Use computer jargon when talking with the client.

Explain that you are certified and don't need his help.

Ask the client to backtrack to see what things he tried in order to fix the computer.

Compliment the client on his knowledge.

Ask the client to backtrack to see what things he tried in order to fix the computer.

Compliment the client on his knowledge.

Check the simple things first to make sure you do not miss anything.
Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer. What should Sara do when working with an inexperienced customer? (Select all that apply.)

Use technical jargon to teach the customer how to understand technicians.

Avoid asking the customer to take steps that might destroy files or settings.

Explain that because of her inexperience, the customer should not try to install the printer.

Frequently ask the customer what she sees on the screen.

Avoid asking the customer to take steps that might destroy files or settings.

Frequently ask the customer what she sees on the screen.

Keep a positive attitude.
Lane is very nervous about going to visit the person on his help desk ticket. There are several notes from senior technicians about the client, and most of the notes are about how difficult she is to deal with.
What advice can you give Lane for dealing with this difficult client? (Select all that apply.)

When talking with her, use clarifying statements to show her you understand the problem.

Just ignore her and get to work on the computer.

Don't dismiss what she says the problem might be.

John is trying to find everything on his computer associated with a new application that he downloaded.
Is it true or false that when using the search box in Windows 10, you can search for an app or a file or search for its name on the web?
True

True
Penny is setting up computers at a local nonprofit organization. The computers were donated by a company that was upgrading to new computers. Penny must decide whether to use a 32-bit or 64-bit version of Windows 8.1.
What hardware on the computers should Penny check? (Select all that apply.)

RAM
Processor
Hard drive
Network card
Video card

RAM
Processor
Hard drive
You are planning to install Windows 10 on your computer and must decide which file system to use on the hard drive.
What files systems are available in Windows 10 for a local hard drive? (Select all that apply.)

NTFS
CDFS
HFS
FAT32
exFAT

NTFS
FAT32
Scott has just completed installing Windows 8.1 and needs to install several applications on the computer before returning it to his client.
What should Scott check prior to installing the applications? (Select all that apply.)

Hard drive space
CPU priority
Network status

Hard drive space

System requirement
What two methods are available for Windows to use to partition a drive?
exFAT
GPT
UEFI

GBT
MBR
Which products are considered to be hypervisors?
VirtualBox
Client Hyper-V
Virtual PC
VMware Player

VirtualBox
Client Hyper-V
Virtual PC
VMware Player
Tracy has completed installing Windows 7 on a computer and is ready to install a printer. Tracy attaches the printer to the computer and a message pops up that a new device is being installed. When the process is done, she tries to locate the printer, but the printer is not available.
What can Tracy do to use the printer?

Turn the printer off and on again.
Check the printer cable.
Check UEFI/BIOS to make sure printing is enabled.

Install the driver from the manufacturer's website.
Jenny is preparing to install Windows 10 on a system that has a version of Windows 8.1 installed. This version of Windows 8.1 runs slowly and crashes occasionally. The optical drive also does not work, so Jenny decides to use a flash drive to install Windows 10. Jenny wants to remove all the programs and data from the computer and start over with Windows 10.

Repair installation
Custom installation
In-place upgrade

Custom installation
William's supervisor wants to create a test lab at the company in order to test Windows 10 updates. He has instructed William to create a virtual lab. William decides to use Hyper-V as the hypervisor for the virtual machines. When William tries to use Hyper-V, he realizes that it is not installed.
What will William use to install Hyper-V in Windows 10?

Windows Store
Windows installation disk
Microsoft website

Windows features
Sam would like to install a new application on every computer in his SOHO network. All the computers are currently connected in a workgroup.
What is the easiest way for Sam to install the application on all the computers?
Go to the Windows Store and install the software on each computer.
Have a USB device for every computer.
Use a network share to share the installation files.

Use a network share to share the installation files.
What is it called when a partition is formatted with a file system and assigned a drive letter?

Path
Volume
Operating system

Volume
What is the maximum number of partitions allowed using the GUID Partition Table (GPT) method for partitioning a drive for Windows?

256
4
128

128
What type of OS should you install for best performance when you have enough RAM?

64-bit
32-bit
16-bit

64-bit
What is it called when software is used to simulate the hardware of a physical computer?

Dual boot
Windows Run as Administrator
Virtual machine

Virtual machine
If you wish to install a new OS without disturbing the old one so that you can boot to either OS, what type of boot setup should you create?

Controlled
Dual
Selective

Dual
What type of installation should you perform if you want to install a 64-bit version of Windows on a computer that already has a 32-bit OS installed?

Clean install
Standard
Dual boot

Clean install
Where should a user disable virus protection settings that might prevent the boot area of the hard drive from being altered?

BIOS/UEFI setup
Start menu
Control Panel

BIOS/UEFI setup
What is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started?

BIOS/UEFI setup
Device driver
Kernel

BIOS/UEFI setup
Which of the following is used to uniquely identify a computer on a network?

IP address
Serial number
Microsoft ID

IP address
The Master Boot Record (MBR) method of partitioning hard drives is limited to what maximum size of drives?

2.2TB
4TB
1.2TB

2.2TB
What component of UEFI helps to prevent malware from hijacking a system during or before the operating system load?

Secure Boot
BitLocker
UEFI Defender

Secure Boot
If using a dual or multiboot configuration, what screen appears during the boot sequence?

Multi-Windows Login screen
Secure Boot OS page
OS select BIOS screen

Boot loader menu
What term refers to a major update release on Windows 7?
Security update
System release
Update pack

Service pack
What version of Windows 10 is a valid, in-place upgrade path for a computer that has Windows 7 Starter edition on it?
Windows 10 Home
Windows 10 Starter
Windows 10 Pro

Windows 10 Home
If a clean install is performed on a hard drive with a previous install of Windows and the drive is not re-formatted during the install, where will the files from the old installation be?

Program Files (saved)
system32
Windows.old

Windows.old
A technician requires a file system on an internal 1.5 TB Windows 10 boot drive that supports file encryption, disk quotas, and security features such as file and folder permissions.
Which of the following will support these requirements?

NTFS
NFS
FAT32
CDFS

NTFS
A user is attempting to format a 4 TB HDD using NTFS but only has the option to format the disk with a size of approximately 2 TB.
What is the most likely reason the user is unable to format the disk to its full capacity?

The disk is using the GUID partitioning scheme.
NTFS only supports up to 2.2 TB volume sizes.
The user chose a primary partition instead of extended partition.

The disk is using the MBR partitioning scheme.
Which of the following Windows commands will delete the files and directories at the destination location that no longer exist at the source location?
format /q
xcopy /y
copy /v

robocopy /purge
A Windows 10 user wants to display all the files in all the subdirectories on the E: drive with the file extension of doc.
What command would perform this function?
dir e:.doc /s
cd..
dir e:.doc /p

dir e:.doc /s
A technician would like to have the ability to add physical hard drives to a Storage Spaces storage pool at future times on an as-needed basis.
Which of the following Storage Spaces features describes this functionality without the need to also reconfigure the available space to users?

Resiliency
Thin provisioning
Three-way mirror
Parity

Thin provisioning
Which of the following must be performed prior to creating a spanned, striped, or mirrored volume on unallocated space in Windows?

Format the separate disks using the NTFS file system.
Assign drive letters to each of the separate disks.
Shrink each disk volume to an equal size.

Convert basic disks to dynamic disks.
Which backup type will be most useful in this scenario?

System image backup
File History backup
Restore points

System image backup
A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view a very detailed and cryptic error message on the user's desktop. Each attempt the technician makes to connect to the remote computer results in a message stating the connection was refused.

Which of the following protocol and port number combinations should be opened on the remote computer's firewall to allow this connection?

SSH, port 22
Telnet, port 23
DNS, port 53

RDP, port 3389
What type of storage drive contains spinning platters?

Magnetic hard disk drives
Floppy disk drives
Optical hard drives

Magnetic hard disk drives
How often does Windows automatically defragment a hard drive or trim a solid-state drive?

Once a week
Once a day
Once a month

Once a week
What command should you use to rearrange parts of files on the drive so they are contiguous?

chkdsk
defrag
shutdown

defrag
In order to ensure drive health, what command should you use to search for a repair file system error?

Analyze
defrag
chkdsk

chkdsk
What is a snapshot of the system settings and configuration called?

Rollback point
Restore unit
Restore point

Restore point
You can use what utility to convert two or more basic disks to dynamic disks?

System Management
Disk Management
Windows Management

Disk Management
If a storage pool is configured as if it has more virtual storage than the physical drives actually offer, what feature is being used?

Thick provisioning
Implicit zeroing
Thin provisioning

Thin provisioning
What option, when passed to the shutdown command, will restart the local computer?

/i

/s

md
What types of physical drives does Windows disable defragmenting, but provides another method of optimization?

Foreign drives
Virtual drives
Magnetic hard drives

Solid-state drives
Restore points are created at regular intervals and just before you install software or hardware by what utility?

System Restoration
System Prevention
System Protection

System Protection
Which of the following tools are available in Windows 10 for backing up user data or complete system images? (Select TWO.)

Restore points
File History
Backup and Restore
Custom refresh image

Restore points
File History
If you enter a command, what three key presses can you use to terminate its execution before it is finished?

Ctrl+End
Ctrl+C
Ctrl+Break

Ctrl+C
Ctrl+Break
Ctrl+S
In Windows, what two terms describe the active partition on an MBR drive, and the location where the Windows operating system is stored, respectively?

Logical partition
Boot partition
System partition

Boot partition
System partition
What file system supported by Windows can be used for volumes and drives that don't hold the Windows installation? (Choose all that apply.)
Group of answer choices
FAT32
NTFS
exFAT

FAT32
NTFS
exFAT
What Windows 10 utility allows you to create a backup schedule that can include any folder on the hard drive and system image? (Select all that apply.)

recimg
File History
Backup and Restore

File History
Backup and Restore
A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.
Which of the following steps should the technician take next?

Use the tasklist utility to end the explorer.exe process.
Use the tasklist utility to locate the PID for the explorer.exe process.
Use the taskkill utility to locate the PID for the explorer.exe process.

Use the tasklist utility to locate the PID for the explorer.exe process.
Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

Data Sources
Event Viewer
Performance Monitor

Performance Monitor
Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?
Users
Processes
Startup

Users
A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.
Which of the following tools should the technician use?

Task Manager
Resource Monitor
Print Management

Services Console
A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.
Which of the following tools is used to launch the Windows Memory Diagnostic tool?

dxdiag.exe
compmgmt.msc
taskschd.msc

mdsched.exe
A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.
What display setting will the user adjust?
Refresh rate
Multiple displays
Resolution

Resolution
A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.
Which of the following best describes the reason for this issue?
The user is mistyping the command at the command line.
The user needs to sign out and sign back in as an administrator.
The computer has a failing hard disk drive.

The user must open the command-line interface using Run as administrator.
A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?

Open Task Manager and end the process associated with the application.
Open Task Scheduler and end the scheduled task associated with the application.
Press the computer power button and hold it for five seconds.

Open Task Manager and end the process associated with the application.
On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

Processes
Details
Performance

Details
A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue?

The application is corrupt or missing.
The pagefile.sys file is missing or corrupt.
Windows does not have a file association for the application.

The operating system or driver is causing the issue.
A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem?

Update network settings.
Restart services.
Disable application startup.

Update network settings.
A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue?

System Restore is turned off.
Windows 10 does not use System Restore.
Windows 10 is corrupt.

System Restore is turned off.
A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue?

Computer Management
Component Services
System Restore

System Restore
A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console?

mmc.exe
perfmon.msc
eventvwr.msc

mmc.exe
A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message?

The utility needs to be launched from the GUI.
The user is signed in to Windows as a standard user.
The user is running a Windows Home edition and not a professional edition.

The user must run the command using an elevated command prompt
A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?

The technician should permanently disable all startup processes in System Configuration.
The technician should back up user data and reinstall Windows and all applications.
The technician should disable all scheduled tasks in Task Scheduler and reboot the system.

The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.
A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?

The DLL file for the .doc file type was erased during the malware removal process.
The malware removal process deleted the file the user was attempting to open.
The malware removal process changed the file association for the .doc file type.

The malware removal process changed the file association for the .doc file type.
A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion?

Use the Services Console to stop and start the Spooler service.
Use services.msc to disable the Spooler service.
Use Device Manager to verify the printer is properly recognized.

Use the Services Console to stop and start the Spooler service.
A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue?

Stop the application process using taskkill.
Uninstall the application.
Disable the application in System Configuration.

Uninstall the application.
You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.
What is the first step you should take in resolving this issue?

Boot into Safe Mode with Networking.
Call the customer and ask him to describe the error message.
Research the error message on the web.

Research the error message on the web.
In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

Processes
Services
Performance

Processes
What Windows utility can be used to find out what processes are launched at startup?
System Configuration
Microsoft Management Console
Task Manager

System Configuration
What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time?
Reliability Monitor
Resource Monitor
Performance Monitor

Performance Monitor
Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)

Run the dxdiag utility to verify DirectX is functioning properly.
Run msconfig and configure startup for Safe Mode.
Verify the network cable between the computer and router is connected and not damaged.
Verify the SOHO router is powered on and the port LEDs indicate connectivity.

Verify the network cable between the computer and router is connected and not damaged.

Verify the SOHO router is powered on and the port LEDs indicate connectivity.
Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO.What type of installation will you recommend for Zach?

Repair upgrade
In-place upgrade
Network installation

Repair upgrade
Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load. Which file in the boot process is responsible for loading the graphical user interface and starting the client/server runtime subsystem?

smss.exe
lsass.exe
winload.efi

Sara installed Windows 10 for the first time on her computer. During the installation process, she noticed that a new system partition called ESP partition was created. Sara cannot access this new partition to see what it contains. What can you tell Sara about the ESP partition?

It was created by the MBR to store Windows boot and startup file.
It was created by GPT to store Windows boot and startup files.
It was created by GPT to store Windows OS files.

It was created by GPT to store Windows boot and startup files.
Henry wants to create a bootable flash drive with Windows 10. He wants to use it on multiple computers to troubleshoot Windows 10 startup issues. What tool can Henry use to create a bootable flash drive in Windows 10?

Windows Media Center
Windows DVD maker
Windows ISO creator

Windows Media Creation tool
What setting in the Startup Settings screen will enable James to see which driver might be failing and causing his computer not to boot?

Enable Safe Mode
Enable Boot Logging
Enable Debugging

Enable Boot Logging
Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times. What tool should you use first to help repair your computer?

Run sfc /scannow for Windows RE command prompt.
Use BIOS to see if the hard drive is available.
Use Startup Repair.

Use Safe Mode to boot.
Eric is working on a computer that has a device driver error. Eric can find the name of the device driver however the actual device is not available. Unfortunately, Eric does not have access to the Internet. Where can Eric go to look up the device driver's filename to determine what device uses the device drive

Window\Drivers
Windows\System32\drivers folder
Windows BCD

Windows\System32\drivers folder
What is responsible for getting a system up and going and finding an OS to load

Setup BIOS/UEFI
Windows Boot Manager
BootMgr

Startup BIOS/UEFI
Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?

Safe Mode with Networking
Event Viewer
Windows Boot Manager

Boot Logging
What command can be used to totally wipe a hard drive clean, including the partitioning system?

bootrec
wpeinit
bcdedit

diskpart
The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence?

F12
F4
F8

F8
What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows 7 startup process?

Spacebar
Enter
F8

Spacebar
What command can be used to check for file system errors?

sfc /scannow
bootrec
mdsched

chkdsk
If you suspect corrupted system files are causing issues, what command can be run to verify and restore the corrupted files?

chkdsk
sfc
chkdsk /scannow

sfc /scannow
What command can be used to repair a dual boot system?

bootrec
bcdedit
bootrep

bootsect
Registry files, if deleted, can be restored from those saved in what folder?
C:\Windows\System32\WinBackup
C:\Windows\System32\Config\Hive
C:\Windows\System32\Config\RegBack

C:\Windows\System32\Config\RegBack d.
What command can be used to scan for Windows installations not stored in the BCD?

bcdedit
bootrec /fixboot
bootrec /scanOS

bootrec /scanOS
Why does a normal hard boot take longer than a normal soft boot?

Windows must enter Recovery mode
The initial steps must be performed by the BIOS/UEFI
The power takes time to reach the computer

The initial steps must be performed by the BIOS/UEFI
As Windows 10 is loading, assuming it is enabled, what will happen when F8 is pressed?

Gives the Command prompt
Boot in Safe Mode with Networking
Advanced Boot Options screen appears

Advanced Boot Options screen appears
What Windows process is responsible for authenticating users?

Csrss.exe
Smss.exe
Winlogon.exe

Lsass.exe
What command can be issued within Windows RE to enable networking?

netconf load
netsh if up
ipconfig start

wpeinit
What error messages are likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager? (Choose all that apply.)

Invalid boot disk failure
Invalid partition table
Error loading operating system

Invalid partition table
Error loading operating system
Missing operating system
What are some of the responsibilities of the kernel during the startup process? (Choose all that apply.)

Starts critical services
Activates the HAL
Loads system registry hive

Starts critical services
Activates the HAL
Starts the Session Manager

Use this option to see what did and did not load during the boot process = Enable Boot Logging

This tool moves system boot logs from the failing computer to another computer for evaluation =Enable Debugging

This option allows you to launch programs to help solve Windows issues without third-party drivers and software loaded =Enable Safe Mode

Use this option when the video settings don't allow you to see the screen well enough to fix a defective setting =Enable Low-Resolution

Allows Windows to load without the graphical interface=Enable Safe Mode with Command Prompt