1Job Satisfaction
Pleasurable emotional state from job appraisal.
2Value Percept Theory
Job satisfaction depends on perceived job value.
3Grand Approach
Overall satisfaction with the job assessed.
4Facets Approach
Dissatisfaction calculated by (Vwant-Vhave) x (Vimportance).
5Job Characteristics Theory
Jobs are enjoyable when tasks are fulfilling.
6Skill Variety
Diversity of activities and skills in a job.
7Task Identity
Completing a job with a clear beginning and end.
8Task Significance
Job's perceived importance and impact on stakeholders.
9Autonomy
Worker's freedom in planning and executing tasks.
10Feedback
Information provided about job performance.
11Critical Psychological States
States influenced by core job characteristics.
12Meaningfulness of Work
Derived from skill variety, task identity, significance.
13Responsibility
Worker's autonomy in their job role.
14Knowledge of Actual Results
Understanding performance outcomes from feedback.
15Job Satisfaction Results
Leads to better performance, motivation, and attitudes.
16Job Dissatisfaction Results
Negative outcomes like absenteeism and turnover.
17Moods
Mild feelings lasting longer, not directed at causes.
18Emotions
Intense feelings lasting minutes, directed at causes.
19Affective Events Theory
Workplace events influence emotional reactions and behaviors.
20Improving Moods
Activities like socials and gyms enhance workplace mood.
21Emotional Labor
Managing emotions to fulfill job duties successfully.
22Emotional Contagion
One's emotions trigger similar feelings in others.
23Satisfaction with Work Itself
Contentment derived from the nature of the work.
24Supervisor Satisfaction
Contentment with the support from supervisors.
25Coworker Satisfaction
Contentment with relationships among coworkers.
26Pay Satisfaction
Contentment with salary and financial compensation.
27Promotion Satisfaction
Contentment with opportunities for career advancement.
28Reinforcement Theory
The process of shaping behavior by controlling the consequences of the behavior.
29Stimuli
Factors that can influence behavior in the context of reinforcement.
30Positive Reinforcement
A method of encouraging a behavior by providing a desirable consequence.
31Punishment
A consequence that decreases the likelihood of a behavior being repeated.
32Extinction
The process of reducing a behavior by withdrawing reinforcement.
33Negative Reinforcement
The removal of an aversive stimulus to increase a behavior.
34Perception
The process by which individuals organize and interpret their environment.
35Factors that shape perception
Perceiver, Target, Situation.
36Goal Orientation
The focus of an individual on achieving specific goals.
37Learning
The process by which individuals acquire knowledge or skills.
38Performance-prove
A goal orientation focused on demonstrating ability.
39Performance-avoid
A goal orientation focused on avoiding the demonstration of inability.
40Methods of Learning
Ways in which individuals acquire knowledge, including reinforcement and observation.
41Decision Making
The process of generating and choosing from a set of alternatives to solve a problem.
42Programmed Decisions
Decisions that are routine and based on established guidelines.
43Nonprogrammed Decisions
Decisions made in response to unfamiliar problems.
44Intuition
A decision-making approach based on gut feelings.
45Rational Decision Making Model
A structured approach to decision making that involves systematic analysis.
46Simon's Satisficing Model
A decision-making model that involves selecting the first solution that satisfies minimal decision criteria.
47Satisficing
The combination of satisfying and sufficing in decision making.
48Limited information
A common reason for making bad decisions.
49Faulty attributions
A common reason for making bad decisions.
50Faulty perceptions
A common reason for making bad decisions.
51Fundamental attribution error
We have a tendency to underestimate the influence of external factors and overestimate the influence of internal or personal factors.
52Self-serving bias
Individuals attribute their own successes to internal factors.
53Illusory Correlation (Randomness Error)
Perception of a relationship where none exists.
54Overconfidence Bias
Tendency to overestimate one's own abilities.
55Anchoring Bias
Tendency to fixate on initial information, as a starting point, and failing to adequately adjust for subsequent information.
56Framing
The tendency to make different decisions, based on how a question or situation is phrased.
57Representativeness
The tendency to assess the likelihood of an event by comparing it to a similar event and assuming it will be similar.
58Recency
the tendency to weigh recent events MORE than earlier events
59Ratio Bias
the tendency to judge the same probability of an unlikely event as lower when the probability is presented in a form of a ratio of smaller numbers
60Confirmation Bias
a type of selective perception where we seek out information that reaffirms past choices or preconceptions, and we discount information that contradicts past judgments
61Availability Bias
tendency to base judgments on information that is readily available
62Escalation of Commitment
tendency to stay with a decision, even when there is clear evidence that it's wrong
63Hindsight Bias
tendency to believe, falsely, that one has/could have accurately predicted the outcome of an event, after that outcome is actually known
64Contrast Effects
our reaction to a person is influenced by other persons we have recently encountered
65Stereotyping
judging someone on the basis of our perception of the group to which he or she belongs
66Selective Perception
personal filtering of what we see and hear, based on our personal likes, interests, and expectations
67Halo Effect
drawing a general impression on the basis of a single characteristic
68Biases Lead to Discrimination
the practice of unfairly treating a person or group of people due to bias
69Personality
The structures and propensities inside a person that explain his or her characteristic patterns of thought, emotion, and behavior.
70Big Five Dimensions of Personality
Five general dimensions that cluster around personality traits.
71OCEAN
A mnemonic acronym for the Big Five Dimensions of Personality: Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism.
72Openness to experience
Curious, creative, seeking novelty, imaginative, complex, refined, sophisticated.
73Conscientiousness
Responsible, organized, dependable, persistent, goal directed, reliable, ambitious, hardworking, persevering.
74Extraversion
Emotionally expressive, talkative, sociable, passionate, assertive, bold, dominant, have positive affectivity.
75Agreeableness
Kind, cooperative, sympathetic, helpful, courteous, warm, trustworthy.
76Neuroticism
Anxious, sad, irritable, nervous, moody, emotional, insecure, jealous, unstable.
77Nature vs. Nurture
The debate regarding whether personality traits are determined by genetics (nature) or environment (nurture).
78Twin Studies
Research that studies identical twins reared apart to separate nature and nurture effects.
79Myers Briggs Type Inventory
A personality assessment based on Carl Jung's work, reflecting preferences for gathering information, decision making, and planning.
80Applications for MBTI results
Includes team building, identifying job preferences, career development, management training, and organization development.
81Cultural Values
Shared beliefs about desirable end states or modes of conduct in a given culture.
82Hofstede's Cultural Dimensions
A framework for understanding cultural differences across countries.
83Project GLOBE
A research program that examines the relationship between culture and leadership.
84Power distance
The degree of inequality that exists - and is accepted - among people with and without power.
85Uncertainty avoidance
The extent to which members of a culture feel threatened by ambiguous situations.
86Institutional collectivism
The degree to which organizational and societal institutional practices encourage and reward collective distribution of resources.
87Ingroup collectivism
The degree to which individuals express pride, loyalty, and cohesiveness in their organizations or families.
88Gender egalitarianism
The degree to which a culture minimizes gender role differences and promotes gender equality.
89Assertiveness
The degree to which individuals are assertive, confrontational, and aggressive in their relationships with others.
90Future orientation
The extent to which a culture encourages and rewards future-oriented behaviors such as planning and investing in the future.
91Performance orientation
The degree to which a culture encourages and rewards group members for performance improvement and excellence.
92Humane orientation
The degree to which a culture encourages and rewards individuals for being fair, altruistic, generous, and kind to others.