1How do online support groups differ from face-to-face supportive encounters?
Online support groups allow anonymous self-disclosure.
2When you want to understand and connect with another person, you should use ____________.
empathetic listening
3A critical listener should ____________.
recognize the difference between fact and opintion
4For which of the following situations would empathetic listening be the most effective listening strategy?
Talking with a parent about their health issues
5Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged in ____________.
critical listening
6According to the NYT Listening article, one way to clear your mind and practice being a better listener is to think of listening as what?
Meditation
7According to the NYT Listening article, which listening technique is defined by pretending you’re doing improv, and that you can only react in the moment to what the other person is saying, rather than planning out the next three steps in the conversation.
improv approach
8According to the article, "Ethos, Pathos and Logos,' how can you improve your pathos
Match what you're saying with your body language, face and eyes. People often mirror emotions so by matching your body language with your words you increase the chances of triggering the desired emotions.
9According to the Ethos, Pathos and Logos article, how can you improve your ethos during the speech?
Tell personal stories that show the audience that you follow your own recommendations because they are more likely to believe you on other points that cannot easily be confirmed.
10According to the NYT Listening article, when you do talk, you should be honest with yourself about what’s really motivating you to say what you’re about to say. There is a useful acronym to keep in mind when you’re talking to someone: W.A.I.T. It stands for what?
Why Am I Talking?
11According to the article, What Great Listeners Actually Do, which of the following is NOT an example of the difference between an average listener and a great listener?
Being able to repeat what others have said, word-for-word
12According to the Persuasive Speaking Organization video, a major difference in your persuasive speech from your informative speech is what
Call to action