HOUSEKEEPING
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1
1. What is housekeeping?
• Upkeep and maintenance of cleanliness and orderliness in the house or lodging establishments.
2
2. What are the 2 types of housekeeping?
• Domestic (house)
• Institutional (Lodging establishments)
• Institutional (Lodging establishments)
3
3. What is PPE?
• Personal Protective equipment
• Hairnet, eye goggles, face mask, apron, hand gloves, boots.
• Hairnet, eye goggles, face mask, apron, hand gloves, boots.
4
4. What is turn down service?
• Service done between 5:30pm to 9:00pm to prepare the room of the guest for rest or sleeping.
5
5. What is Butler?
• Personal assistant of VIP guests.
6
6. What are the characteristics of a butler?
• Degree Holder
• Can speak different languages.
• Multitasking
• Knowledgeable in wine presentation
• Pressing and presenting guest clothes
• Can speak different languages.
• Multitasking
• Knowledgeable in wine presentation
• Pressing and presenting guest clothes
7
7. What are the grooming standards of a butler?
• Wearing executive attire
• No mustache
• Clean cut hair/ponytail
• Free from pimplesody odorad breath
• Uniform is well ironed.
• Shoes are always polished.
• No run-on stockings
• No excessive jewelries
• No heavy perfumes
• No mustache
• Clean cut hair/ponytail
• Free from pimplesody odorad breath
• Uniform is well ironed.
• Shoes are always polished.
• No run-on stockings
• No excessive jewelries
• No heavy perfumes
8
8. Is it necessary to know different language if you are a butler?
Yes. Why? Because you are dealing with different nationalities.
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9. The guest wants to arrange his/her flights to other tourist spots in the country, to whom should you refer the guest?
• Concierge
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10. Between VD (vacant dirty) an MUR (make up room) which one will you do first?
• It depends upon the status of the hotel. MUR should be prioritized when the hotel is not fully booked. VD should be prioritized when the hotel is fully booked.
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11. How will you make up a room when there are guest inside?
• Knock 3 times and say "Housekeeping" and apologize to the guest and ask if she want to make up the room.
• Standard time for MUR is 15mins.
• Standard time for MUR is 15mins.
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12. How will you clean 3 kinds of shoes?
• With accessories-use soft rugrush
Leather - shoe polish depending on its color. Fur (Gamoza) - Dump cloth
Leather - shoe polish depending on its color. Fur (Gamoza) - Dump cloth
13
13. What are the safety measures during bed make up?
• Use PPE all the time.
• Observe proper position. (Slightly bend knee, straight back)
• Check 1"* the condition of the bed before bed make up.
• Observe proper position. (Slightly bend knee, straight back)
• Check 1"* the condition of the bed before bed make up.
14
14. Give 3 cleaning equipment:
• Floor Polisher
• Vacuum - sweep off dirt.
• Hydro vacuum - all purpose vacuum that cand be use both wet and dry surface.
• Vacuum - sweep off dirt.
• Hydro vacuum - all purpose vacuum that cand be use both wet and dry surface.
15
15. Give 3 chemicals and their uses:
• Disinfectant
• Muriatic acid - whitens surface (removes excess cement)
• Detergent
• Muriatic acid - whitens surface (removes excess cement)
• Detergent
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16. What is the generic term for ethanol?
• Alcohol
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17. What is alcohol intoxication?
• Being drunk
• Drinking too much alcohol than your body can handle.
• Drinking too much alcohol than your body can handle.
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18. What are the signs and symptoms of alcohol intoxication?
• Rude, aggressive, swaying, slurring words, can't stand alone, can't count money, red eyes, vomiting.
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19. What are the basic wash steps?
• Flushing - remove excess dirt.
• Sud sing - pagpapabula
• Bleaching - paglalagay ng bleach
• Sour and soft step - paglalagay ng fabric conditioner.
• Extracting - pagpiga
• Breaking - break dirt from heavily soiled garments.
• Interdictor extracting - Dryer.
• Sud sing - pagpapabula
• Bleaching - paglalagay ng bleach
• Sour and soft step - paglalagay ng fabric conditioner.
• Extracting - pagpiga
• Breaking - break dirt from heavily soiled garments.
• Interdictor extracting - Dryer.
20
20. What are the laundry procedures?
• Check garments for stains and damages, check pockets.
• Segregate laundry items according to colors to prevent contamination of colors.
• Endorse stained items to spotter for spot removal.
• Pre-scrub all heavily soiled parts of the garments.
• Load all the garments into the washing machine for machine washing.
• Segregate laundry items according to colors to prevent contamination of colors.
• Endorse stained items to spotter for spot removal.
• Pre-scrub all heavily soiled parts of the garments.
• Load all the garments into the washing machine for machine washing.
21
21. Who are the laundry personnel?
• Valet runner- pick up and deliver guest laundry.
• Sorter/marker-sorts, marks, and classified laundry items.
• Dry cleaner spotter- dry clean and spot removal
• Seamstress - mananahi
• Washer - does the actual washing. Flat
• Ironer - taga plantsa
• Linen attendant - keepsecord and issuance of linen.
• Sorter/marker-sorts, marks, and classified laundry items.
• Dry cleaner spotter- dry clean and spot removal
• Seamstress - mananahi
• Washer - does the actual washing. Flat
• Ironer - taga plantsa
• Linen attendant - keepsecord and issuance of linen.
22
22. What are the proper loading of housekeepers trolleys?
• 1st layer - amenities and caddy box
• 2nd layer - set of towels.
• 3rd layer - set of linens.
• 4th layer - equipment and chemicals.
• Sides - soiled linen at basket bin and garbage
• 2nd layer - set of towels.
• 3rd layer - set of linens.
• 4th layer - equipment and chemicals.
• Sides - soiled linen at basket bin and garbage
23
23. How can you establish rapport during the first meeting with the guest?
• Greet warmly, accommodation is ready, offer complimentary foods and drinks.
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