P2 Alternative Measures of Performance
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1
What are NFPI's
Non financial performance indicators.
Measures performance based on non finanacial information that may originate in, and be used by, operating departments to monitor and control their activities without any acocunting input.
Measures performance based on non finanacial information that may originate in, and be used by, operating departments to monitor and control their activities without any acocunting input.
2
what are some possible non financial performance indicators for competitiveness
3
what are some possible non financial performance indicators for activity level
4
what are some possible non financial performance indicators for productivity
5
what are some possible non financial performance indicators for quality of service
6
what are some possible non financial performance indicators for customer satisfaction
7
what are some possible non financial performance indicators for quality of staff experience
8
what are some possible non financial performance indicators for innovation
9
What is the balanced scorecard
10
What would be good measures for the financial perspective of the balanced scorecard
11
What would be good measures for the customer perspective of the balanced scorecard
12
What would be good measures for the internal business process perspective of the balanced scorecard
13
What would be good measures for the learning and growth perspective of the balanced scorecard
14
what is competitive benchmarking
15
what is functional benchmarking
16
what is strategic benchmarking
17
what is customer benchmarking
18
what is the 3E's concept
19
examples of performance measures using 3E's
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